Operations Associate

Responsibilities

• Own and execute the end-to-end movement of global shipments within a regional network, including ocean LCL and FCL, ocean imports, air imports and exports, and cross-border trucking.
• Ensure shipments move on time and exceptions are handled appropriately.
• Meet internal KPIs and SLAs demonstrating quality delivery.
• Follow standard operating procedures (SOPs).
• Own the client experience by resolving issues quickly, ensuring smooth operations at origin and destination, and escalating issues as needed.
• Coordinate day-to-day logistics operations with steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and air operations teams.
• Execute end-to-end freight movements for imports, exports, and intermodal shipments.
• Assist with shipments managed by partners while supporting partner autonomy.
• Quote and invoice client shipments with responsibility for their P&L.
• Prepare QBR and MBR presentations and hold client operational calls when needed.

Requirements

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
• Ocean freight knowledge is a plus.
• Bachelor's degree preferred.
• Ability to adapt to new technology and thrive in a fast-paced environment.
• Effective time management and ability to prioritize and manage a large volume of tasks.
• Strong attention to detail.
• Ability to seek and receive feedback effectively.
• Effective verbal and written communication in client-facing interactions.
• Teamwork and relationship-building skills.
• Orientation toward process improvement, best practices, and standardization.
• Problem-solving capabilities.
• Fluency in English and Spanish.
• Compliance-first mindset in a heavily regulated industry.