Senior Pre-Sales Engineer

Responsibilities

• Lead technical discovery for strategic opportunities and map business goals to measurable technical success criteria and evaluation plans.
• Design, scope, and execute proofs of concept (POCs), defining datasets, metrics, and timelines.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
• Advise on architecture for accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data residency requirements.
• Run APAC security and compliance discussions covering Singapore PDPA, Japan APPI, Korea PIPA, Australia's Privacy Act, and India's DPDP Act.
• Triage and debug evaluation issues with Product, Engineering, and Support.
• Create reusable samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support through production launches and expansion phases.
• Enable Account Executives, Customer Success Managers, and partners through positioning, demos, and technical validation.
• Travel within the APAC region for key customer milestones, estimated at 10–20%.

Regional Expectations

• Be based in Singapore and maintain strong overlap with customer business hours across East Asia, Southeast Asia, and ANZ.
• Demonstrate excellent written and spoken English; additional Asian languages are a strong plus.
• Understand procurement, InfoSec, and data privacy expectations across APAC.

First 90 Days

• Ramp on Deepgram's products, APIs, SDKs, evaluation methodology, and security materials.
• Shadow discovery and POC calls, triage low-risk tickets, and publish an APAC-focused field guide.
• Own evaluations end to end, support strategic Account Executives, handle evaluation-related tickets, and deliver a reusable live demo.
• Become the primary pre-sales technical owner for opportunities and expansions, close a complex technical win, lead an architecture workshop, and turn recurring ticket patterns into reusable assets.

Minimum Qualifications

• 5 or more years in Solutions Engineering or a similar customer-facing technical pre-sales role.
• Professional software engineering experience in at least one of JavaScript/TypeScript, Python, or Rust.
• Experience building POCs and tools used by real users.
• Hands-on experience with modern cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven experience leading enterprise customer POCs and earning technical wins.
• Clear written and verbal communication with technical and executive audiences.

Preferred Qualifications

• Experience with speech recognition, text-to-speech, voice quality analysis, or AI agents orchestrating LLMs.
• Familiarity with telephony and real-time media concepts, including SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, Helm-based installations, and production observability.
• Strong understanding of authentication, authorization, and data residency in APAC enterprise reviews.
• Fluency in Japanese, Korean, Mandarin, Hindi, or another Asian language.

Compensation and Benefits

• Remote across APAC with periodic regional meetups.
• Close partnership with Account Executives, Solutions Architects, Product, and Engineering.
• Shared playbooks, defined escalation paths, and measurable SLAs.