Presales Customer Engineer, Enterprise
This customer-facing technical role leads enterprise discovery, architecture design, demonstrations, and proofs of concept while guiding customers through adoption, renewal, and expansion. It requires 7+ years of solutions or sales engineering experience, broad security and networking expertise, cloud knowledge, and commercial accountability.
About the job
Responsibilities
- Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across security, networking, Zero Trust, and developer platforms.
- Act as a trusted technical advisor throughout the customer lifecycle, from onboarding through maturity, renewal, and expansion.
- Maintain alignment between customers’ evolving business goals and the product roadmap.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Drive platform adoption, revenue retention, and strategic cross-sell and up-sell opportunities using product usage data.
- Lead technical Quarterly Business Reviews for C-level executives and translate platform capabilities into return on investment.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- 7+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Broad expertise in web security, networking, cloud infrastructure, and enterprise architecture.
- Knowledge of DDoS mitigation, firewalls, TLS, VPN, DLP, TCP, UDP, DNS, IPv4, IPv6, BGP routing, GRE, SD-WAN, MPLS, Local and Global Traffic Management, reverse proxies, WAF, CDN, forward proxies, secure web gateways, and serverless application development.
- Understanding of Zero Trust Network Access (ZTNA), SASE, identity management, and authentication.
- Experience with cloud computing technologies including AWS, Google Cloud, and Azure.
- Scripting or programming experience with JavaScript, Python, Golang, or Bash.
- Understanding of regulatory requirements such as IRAP, GDPR, PCI DSS, HIPAA, SOC 2, ISO/IEC, and Essential Eight.
- Experience in quota-carrying or revenue-aligned environments, with an understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite business strategy.
Nice-to-haves
- Experience building, deploying, or architecting solutions with Cloudflare’s developer platform and AI ecosystem, particularly Workers AI and AI Gateway.
- Experience with prompt engineering, large language model orchestration, or Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.
Skills
Ddos Mitigation, Firewalls, Tls, DNS, BGP, Waf, Cdn, Zero Trust, AWS, GCP, Azure, Python, JavaScript, Go, RAG
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