Product Manager, Desk
Own the strategy, roadmap, and outcomes for Desk, a reseller platform serving travel and hospitality partners. The role requires 5+ years of product management experience, strong marketplace or B2B SaaS expertise, and knowledge of travel distribution, payments, or operational workflows.
About the job
Responsibilities
- Own Desk strategy, product outcomes, and multi-quarter roadmap.
- Define differentiated product bets for concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability.
- Own outcomes including product adoption, migration progress, booking volume/TTV, onboarding success, payment-processing revenue, retention, and operational efficiency.
- Develop market understanding across travel experiences, hospitality distribution, hotel concierges, resorts, attractions, DMCs, activity desks, and multi-supplier resellers.
- Conduct client and frontline research; distinguish urgent requests from scalable product needs.
- Define product experiences for reseller segments with varying inventory, commission, invoicing, reporting, and payment requirements.
- Partner with Design and Engineering to deliver simple, reliable, fast workflows and complex integrations.
- Establish product positioning and boundaries with related products.
- Collaborate with commercial, sales, onboarding, customer support, and finance teams to guide go-to-market execution and reduce adoption friction.
- Communicate product rationale, trade-offs, and decisions; align stakeholders and drive accountability.
Requirements
- 5+ years of hands-on product management experience.
- Experience owning complex B2B SaaS, marketplace, payments, or operational workflow products from problem definition through measurable outcomes.
- Strong knowledge of tours and activities, travel, hospitality, concierge operations, destination management, reseller or affiliate distribution, or a closely related multi-sided marketplace.
- Expertise in client discovery, segmentation, opportunity sizing, strategy, roadmap prioritization, hypothesis-driven delivery, product analytics, and outcome-based decision-making.
- Strong commercial judgment connecting client value, adoption, bookings/TTV, retention, and monetization.
- Confident leadership style with the ability to challenge stakeholders, create clarity, make decisions, and drive accountability.
- Exceptional stakeholder management and communication skills.
- Experience partnering closely with Engineering and Design on complex workflows and integrations.
Nice-to-Haves
- Experience with concierge, DMC, hotel/resort, attraction, or travel-experiences operations.
- Experience with payment processing, merchant-of-record models, invoicing, commission calculation, or financial reconciliation workflows.
- Experience leading legacy modernization or migration programs.
- Experience building or scaling a multi-sided marketplace, reseller network, or partner platform.
Compensation and Benefits
- Salary: $120,557–$180,835, plus 15% bonus potential.
- Medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays annually.
- Global leave benefit.
- 22 weeks paid parental leave.
- Paid grandparent leave, extended care leave, and bereavement leave.
- Life insurance.
- 401(k) with employer matching.
- Educational opportunities.
- Wellness benefits, including a Headspace subscription and wellness webinars.
- Work-from-home assistance.
- Hybrid-friendly work environment.
- Paid volunteer hours.
Skills
Product Strategy, Roadmap Prioritization, Product Analytics, Client Discovery, B2B SaaS, Marketplaces, Payment Processing, Commercial Judgment, Stakeholder Management, Product Integrations
Similar jobs
Product Management jobs
Quindar
Denver, COOwn the strategy, roadmap, and delivery of mission-planning capabilities that translate spacecraft and payload objectives into executable, constraint-aware plans. The role requires 3+ years of product management experience, strong technical and cross-functional leadership, and preferably aerospace or scheduling expertise.
Campspot
United States
Owns the strategy, discovery, delivery, and iteration of a new AI-powered marketing product for campground and RV park operators. Requires 3+ years of product management experience, AI product exposure, strong analytical judgment, and comfort leading a zero-to-one product.
Okta
Bellevue, WAThe Product Manager will own the Federations roadmap, guiding identity federation capabilities across inbound and outbound protocols. The role requires product management experience, technical fluency in OAuth, OIDC, and SAML, and the ability to collaborate with engineering, customers, and cross-functional teams.
Bevi
Boston, MA
Own the end-to-end product direction and execution for Bevi’s connected-machine software platform, partnering with engineers, designers, technicians, and business partners. The role requires 3–5 years of software product management experience, technical fluency, analytical rigor, experimentation skills, and experience shipping AI-powered features.
PrizePicks
United States
Own the strategy, roadmap, and lifecycle optimization of member-facing sports gaming products across web and mobile. The role requires 3+ years of product management experience, strong cross-functional communication, mobile app experience, and a data-informed approach.