Enterprise AI Adoption Lead

Owns customer activation and adoption for enterprise AI deployments by designing use-case-driven solutions, champion programs, communities, workshops, and training. Requires at least five years of customer success and activation experience, strong facilitation and program management skills, and technical fluency.

About the job

Responsibilities

Own customer activation and platform success across a portfolio.
Understand customer use cases, business objectives, and success metrics.
Build and co-develop custom AI solutions and workflows that create measurable business impact.
Design and execute activation strategies, including champion programs, office hours, usage dashboards, customized training, and workshops.
Create advocate networks, champion communities, and power-user communities.
Train customer trainers to scale enablement and facilitate peer-to-peer learning.
Deliver customized live and virtual workshops, training sessions, and events.
Partner with curriculum teams while owning customer-specific customization and delivery.
Refine materials using customer feedback and adoption data.
Collaborate cross-functionally to identify customer needs and training opportunities.
Build relationships with customer stakeholders and executive sponsors.
Travel domestically and internationally up to 25% as required.

Requirements

At least 5 years of experience owning activation success and driving measurable adoption outcomes.
Experience mapping customer workflows and business objectives to use cases.
Experience implementing activation strategies, champion programs, office hours, dashboards, and workshops.
Proven ability to build advocate networks and power-user communities.
Ability to connect platform usage to business outcomes and articulate return on investment.
Ability to scope, design, and deliver custom solutions and demos.
Comfortable understanding and communicating technical concepts to varied audiences.
Strong live and virtual workshop facilitation skills.
Ability to tailor content and delivery to diverse audiences.
Strong relationship-building and program management skills.
Advisor mindset and ability to work effectively in fast-paced, experimental environments.

Compensation and Benefits

Annual salary range of $146,000–$185,000.
Competitive compensation, company stock options, and 401(k).
Paid time off and company holidays.
Medical, dental, and vision coverage.
Paid parental leave.
Fertility and family planning support.
Flexible spending and health savings accounts.
Wellness and learning-and-development stipends.

Skills

Customer Success, Ai Solutions, AI Workflows, Platform Adoption, Champion Programs, Usage Dashboards, Customer Training, Workshop Facilitation, Program Management, ROI Analysis