Customer Success Engineer
Design and implement production-ready streaming architectures, onboard customers, and build integrations for Redpanda's data platform. Requires 7+ years in customer-facing distributed systems roles and proficiency with Kafka, cloud platforms, and security technologies.
About the job
You Will
- Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
- Be prolific in sharing content and best practices both internally and externally
- Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
- Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
- Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
- Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
- Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience
You Have
- 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
- Experience with creating blog content and/or documentation on the production use cases and solutions
- Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
- Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
- Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
- Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
- Knowledge of different cloud vendors (AWS, GCP and Azure)
- An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
- Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
- Strong ability to build relationships with our partners, customers, and open-source users
- Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
- Flexibility to travel to meet customers, attend events or conferences (up to 25%)
- Experience with Kubernetes or Ansible a plus
Compensation
- U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission
Skills
Kafka, Spark, Hadoop, Cassandra, Java, Python, Go, JavaScript, AWS, GCP, Azure, Kubernetes, Ansible, Tls, Sasl
Similar jobs
Solutions Architecture jobs
Ramp
San Francisco, CABuild and scale Ramp's System Integrator (SI) implementation program as a senior individual contributor. Own operating model, partner enablement, technical readiness, quality controls, commercial design, and expansion across products, ERPs, and geographies while maintaining implementation standards and customer outcomes.
Databricks
San Francisco, CA
Leads complex, multi-quarter professional services engagements for Digital Native Business customers, driving regional impact, strategic account planning, and sales of tailored offerings. Requires 10+ years of professional services leadership and deep expertise in Databricks architecture and ecosystem.
Databricks
San Francisco, CA
Leads technical strategy and architecture for digital-native healthtech customers, driving Databricks adoption from discovery through production. Requires 6+ years of solutions architecture or related experience, strong Python and SQL skills, distributed data systems expertise, and public-cloud deployment experience.
BigPanda
United States
Senior Solutions Architect owning enterprise customer engagements from discovery through production go-live, designing BigPanda integrations and workflows, and building implementation tooling. Requires 5+ years in technical architecture, consulting, or professional services and hands-on coding experience.
Sentry
San Francisco, CA
Senior Solutions Engineer helping enterprise customers implement and adopt application monitoring, advising engineering teams on instrumentation and best practices, and developing technical enablement content. Requires 8+ years of combined software and solutions engineering or implementation experience.