Key Responsibilities
AI Discovery & Solutioning: Understand public sector AI strategies and specific agency challenges (e.g., benefits administration backlogs, procurement bottlenecks, public safety resource allocation, or permitting delays). As a Celonis product and government domain expert, find the best problem-solution fit and translate agency requirements into innovative solutions that deliver measurable public impact.
Pre- and Post-Sales Execution: Actively drive the full customer lifecycle within the public sector. Lead technical discovery and capability demonstrations during the complex government pre-sales and procurement (RFP) cycles, and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully met.
Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude, and don’t shy away from complex legacy processes. Leverage cutting-edge AI technologies to rapidly build creative prototypes in agency hackathons, solving critical pain points to improve constituent experiences.
Agentic Process Transformation: Support our government customers in achieving real value out of AI deployments at scale, enabling a fundamental shift from traditional, rigid, paper-heavy workflows to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform (e.g., intelligent case triaging or automated compliance checks).
Proof Projects: End-to-end execution of critical Proof-of-Value projects. This includes architecting and delivering secure, scalable LLM/agent systems with RAG, tools, and guardrails, while seamlessly integrating with government enterprise data, identity protocols, and stringent compliance/security frameworks (e.g., StateRAMP, HIPAA, CJIS).
Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for the State & Local Government vertical, scaling knowledge across the organization regarding agency processes and public sector nuances.
Requirements
- 5+ years of experience leading technical pre-sales and post-sales engagements specifically within the Public Sector (State & Local Government). This includes navigating government procurement cycles, building compelling ROI business cases for public funds, and guiding technical implementations through to constituent value realization.
- Deep understanding of business processes native to state and local governments (such as Health & Human Services, Procurement, Finance, DMV operations, or Public Safety) with the ability to translate high-level policy or agency needs into specific, impactful AI use cases.
- Expertise in generative AI techniques like RAG, few-shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning used to build high-impact use cases (e.g., intelligent constituent-facing chatbots, automated processing of policy documents, or grant application analysis).
- Solid knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies.
- Strong presentation skills to both internal and external stakeholders (including elected officials, agency directors, and IT leadership), whether leading technical whiteboarding sessions or formal readouts and demos.
- Bachelor’s Degree required; Master's Degree in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred.
Nice-to-Haves
- Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails suited for highly scrutinized public sector environments.
- Experience in deploying and monitoring models at scale within government-compliant cloud environments (e.g., AWS GovCloud, Azure Government).
- Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.
