Head of Solution Consulting, Gaming

Responsibilities

Leadership:

• Manage the vision and strategy for the Solution Consulting function for Gaming Pod
• Supervise a team of highly skilled Solution Consultants to improve team performance
• Conduct effective After Action Reviews to instill effective team learning habits
• Define and oversee consistent adoption of instrumentation and standards across the Solution Consulting team
• Partner with Product, Engineering, Sales, and executive leadership to devise short and long term strategies tied to customer implementation and ongoing technical needs
• Structure the Gaming Pod team to support Socure’s sales and product goals and initiatives
• Communicate effectively up, down, and laterally to ensure alignment of work
• Provide purpose, motivation, and direction to members of the Solution Consulting team
• Partner with Socure Leadership to recruit and retain top-tier talent

Solution Consulting Performance and Execution:

• Assist the team in supporting Socure’s largest, most strategic accounts
• Own both the long-term technical strategy and the day-to-day operations, including fostering innovation and implementing best practices
• Design, implement and maintain Solution Consulting playbooks to streamline operations and measure performance
• Solve business problems by turning raw data into actionable insights
• Proactively mitigates risk by identifying and controlling internal and external risk factors

Requirements

Education:

• Bachelor’s degree in Business, Risk Management, Information Technology, or a related field. MBA or certifications in the domain market are a plus.

Experience:

• 10+ years of experience in consulting, solution design, or product management within similar field.

Industry Knowledge:

• Deep understanding of the challenges, regulations, and business models within the gaming market.

Technical Expertise:

• Familiarity with risk management solutions, compliance frameworks, and data analytics tools used within the specific industry.

Management:

• Proven track record of building and leading teams to obtain outlined KPIs for solution consulting/engineering selling into gaming & predictions markets.

Skills:

• Strong client-facing and communication skills with the ability to simplify complex solutions for both technical and non-technical stakeholders
• Ability to lead workshops, presentations, and client consultations
• Strong problem-solving skills with an innovative approach to solution design
• Excellent consultative selling and client relationship management skills
• Strong technical acumen and the ability to communicate effectively with both product and technical teams
• Proven ability to influence cross-functional teams and manage complex customer engagements