Enterprise Account Manager
Own onboarding, adoption, account health, churn prevention, and renewals for B2B SaaS customers. The role requires 2+ years in account management, customer success, or onboarding, plus strong customer communication, operational discipline, and cross-functional collaboration.
About the job
Responsibilities
- Own the full post-sale customer lifecycle from contract signature through renewal.
- Lead the first 60 days of onboarding, including kickoff, success criteria, handoff, setup, integrations, configuration, go-live, training, and activation.
- Drive product adoption, usage, value realization, and customer engagement.
- Monitor account health, identify churn risks, execute save plays, and maintain alignment with customer goals.
- Own renewal preparation, forecasting, negotiations, documentation, and timely approval.
- Partner cross-functionally with Sales, Product, Engineering, Support, and Revenue Operations.
- Maintain customer configurations, onboarding milestones, risks, adoption data, notes, tasks, and renewal records.
- Improve onboarding, retention, health-scoring, renewal, and workflow playbooks.
Requirements
- 2–5+ years of experience in Account Management, Customer Success, or Onboarding at a B2B SaaS company.
- Experience in wealth technology, fintech, or regulated SaaS.
- Proven success driving time-to-value and renewals.
- Strong customer-facing communication and presentation skills.
- Ability to collaborate across Sales, Product, Engineering, Support, and Revenue Operations.
- Technical curiosity and willingness to learn product workflows and integrations.
- Strong organization, operational discipline, and attention to detail.
- Ability to manage multiple accounts simultaneously.
Nice-to-haves
- Onboarding or implementation experience involving integrations and configuration.
- Salesforce and SalesLoft experience.
- Familiarity with health scoring, renewal processes, and churn-prevention frameworks.
Compensation
- $100,000–$110,000 base salary.
- $60,000 commission opportunity, for approximately $170,000 OTE.
- Equity.
Skills
Account Management, Customer Success, B2B SaaS, Customer Onboarding, Customer Retention, Renewal Management, Salesforce, Salesloft, Health Scoring, Integrations, Revenue Operations
Similar jobs
Account Management jobs
Fetch
United States
Individual-contributor sales professional responsible for reactivating lapsed clients, expanding existing partnerships, and converting prospects into revenue-generating relationships. The role requires at least two years of business development experience, digital media or advertising knowledge, CRM proficiency, and campaign analytics skills.
Pave
San Francisco, CA
Own and grow a customer book of business by driving renewals, expansion revenue, and measurable product outcomes. The role requires 2+ years in a quota-carrying customer-facing position, strong data-driven communication, and the ability to build trust with senior and executive stakeholders.
Mercury
San Francisco, CAManages a high-volume portfolio of startup accounts, helping founders adopt financial products, resolve issues, retain customers, and identify expansion opportunities. Requires 2–4 years of fintech, customer success, banking, or startup-facing account management experience.
SimplePractice
United States
Drives expansion revenue across existing Group Sales accounts by prospecting, selling bundled AI-native products, and managing the full sales cycle. Requires at least two years of full-cycle sales experience, CRM proficiency, and demonstrated success closing and expanding customer accounts.
Huntress
United States
Manages a high-volume portfolio of service-provider partners, driving Huntress adoption, partner engagement, demonstrations, and partner-led sales opportunities. Requires at least one year of high-activity sales or account management experience and foundational cybersecurity knowledge.