Senior Finance Systems Administrator

Responsibilities

L1 Support & Ticket Management

• Own the L1 support queue for Finance applications: triage, prioritize, resolve, or escalate tickets according to defined SLAs.
• Troubleshoot functional issues involving data entry, workflow approvals, report access, login/SSO, and configuration mismatches.
• Document known issues and resolutions; contribute to runbooks and FAQs.
• Communicate ticket status, expected resolution, and workarounds to end users.

User Administration & Access Management

• Provision, modify, and deprovision accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment; configure SCIM where applicable.
• Assign roles, permission sets, and approval hierarchies according to access-control and least-privilege policies.
• Conduct access certification reviews and remove inactive accounts.
• Coordinate onboarding and offboarding access changes with HR and IT.

Configuration & Administration

• Perform low-complexity configuration, including cost centers, departments, approval workflows, expense categories, and supplier records.
• Support month-end and quarter-end activities by running scheduled jobs, validating data loads, and confirming system readiness.
• Test configuration changes and patches in sandbox environments before production deployment.
• Maintain configuration guides, data dictionaries, change logs, and security documentation.

Stakeholder Coordination

• Liaise with Level 2/3 support teams and external vendors on escalated issues.
• Participate in system health reviews and communicate recurring issues to product leads.

Process Improvement & Compliance

• Identify support patterns and flag systemic issues to reduce ticket volume.
• Follow ITIL-aligned change and incident-management processes.
• Support SOX and audit activities by providing access logs, change documentation, and system evidence.
• Periodically review SaaS applications and provide recommendations on potential consolidations.

Security Administration

• Manage role assignments, permission changes, and access removals in a timely and auditable manner.
• Enforce least-privilege access and review access requests against job-function requirements.
• Conduct periodic user access reviews across Finance applications and remediate exceptions.
• Monitor Joiner-Mover-Leaver events and coordinate timely access changes.
• Coordinate SSO/SAML provisioning with IT Security and IAM teams; troubleshoot authentication and MFA issues.
• Investigate and escalate suspected unauthorized access, unusual login activity, and policy violations.
• Identify segregation-of-duties conflicts, document exceptions and compensating controls, and report them to Internal Audit.
• Support IT General Controls testing and evidence collection.
• Participate in security assessments and vendor reviews and follow up on remediation items.

Requirements

• 6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role.
• Hands-on experience with at least 2–3 of NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications.
• Understanding of procure-to-pay, order-to-cash, expense management, financial planning, and reporting processes.
• Experience managing users, roles, and permissions in SaaS Finance platforms.
• Strong written and verbal English communication skills.
• Organized, methodical approach to ticket handling, documentation, and follow-through.
• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.

Nice-to-Haves

• Experience with YayPay, Graphite, or Tax/Treasury platforms such as Kyriba.
• Familiarity with SSO/SAML provisioning using Okta or similar tools.
• Exposure to SOX, user access reviews, or ITGC requirements.
• Basic SQL or reporting-tool skills, including SuiteAnalytics or Power BI.
• Experience in a high-growth global technology company or shared-services environment.

Work Arrangement

• Hybrid role for candidates based in Gurugram, India.