Account Manager
Owns customer retention and expansion for AI clinical trial platform, building relationships with pharma execs, leading QBRs, driving new studies and upsells, and feeding customer insights to product. Requires 2+ years healthcare B2B experience and operational rigor.
About the job
Responsibilities
- Own retention and expansion across Alleviate's full customer book, reporting on GRR, NRR, and expansion ARR
- Build durable relationships with above-the-line decision-makers, including CEOs, COOs, CROs, and VPs of Patient Recruitment
- Lead quarterly business reviews grounded in recruitment performance: study volume, screen-fail rates, randomization throughput, and ROI against contract terms
- Drive expansion through new studies under master agreements, additional sites onboarded within networks, and adoption of new products, including AI voice, SMS, and more
- Negotiate and execute contract renewals, amendments, and pricing changes
- Synthesize customer feedback into structured input for product and operations, and represent the voice of the customer in roadmap discussions
Requirements
- 2+ years in Healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience
- A track record against retention and expansion targets. You can talk specifics about books you've owned, dollars retained, and expansion you drove
- Strong written and verbal communication skills
- Operational rigor. You keep your CRM clean, your forecasts honest, and your follow-through tight without being told
- Healthcare or clinical research industry experience
- High agency. You'll define the playbook, not inherit one
- Based in San Francisco and able to work in-office 5 days per week
Nice to Have
- Familiarity with the modern GTM stack
- Experience in seed-to-Series-B environments
Compensation & Benefits
- $140K–$160K
- Meaningful equity package
- Comprehensive health, dental, and vision insurance
- Take-what-you-need PTO package
Skills
CRM, Gtm Stack, Quarterly Business Reviews, Customer Retention, Account Expansion, Contract Negotiation, Healthcare B2B, Clinical Research
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