Technical Account Manager

What You’ll Do

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
• Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
• Facilitate successful outcomes of their business and technical objectives through usage of mabl
• Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
• Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
• Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
• Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
• Represent mabl at speaking engagements, conferences, and other promotional events
• At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts

About You

• At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
• The initiative and drive of a self-starter with the collaborative spirit of a team player
• Experience working with front-end web technologies and APIs
• A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
• Professional experience with test automation and/or DevOps tools is a major plus
• Some project management experience
• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
• Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies
• Familiarity with AI/ML concepts as they relate to software quality, test automation, and the continuous delivery pipeline
• Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., mabl's MCP server, advanced auto-healing, GenAI assertions) and guide large enterprise customers on how to best leverage them within their quality engineering strategy
• A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-native test automation features into enterprise DevOps and quality assurance workflows
• Able to adapt and adjust to unique requests in real time (eg: how can mabl integrate with this observability tool or BI tool? Can mabl test Canvas/WebGL applications?)
• You are an effective communicator; we are a small team, and you will impact every aspect of our company