Senior Customer Engineer
Owns the technical customer relationship from discovery through adoption, renewal, and expansion while partnering with sales on architectures, demonstrations, onboarding, and value realization. Requires broad security, networking, cloud, and enterprise architecture expertise plus strong commercial and executive communication skills.
About the job
Responsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
- Lead or oversee technical onboarding and implementation as the primary executive and engineering contact for customers.
- Own customer discovery, demos, onboarding, technical health, risk management, and expansion strategy alongside Account Executives.
- Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities using product usage data.
- Lead technical Quarterly Business Reviews for C-level executives and translate platform capabilities into return on investment.
- Serve as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- A track record in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including the ability to bridge technical implementation details and C-suite business strategy.
Nice-to-Haves
- Experience building, deploying, or architecting solutions with Workers AI, AI Gateway, or Vectorize.
- Knowledge of prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.
Compensation
- Competitive base salary and variable commission tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
- Compensation may be adjusted based on work location.
- Eligible for incentive compensation under the Sales Compensation Plan.
Skills
Web Security, Networking, Routing, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, SaaS Metrics, Workers Ai, Ai Gateway, Vectorize, Prompt Engineering, LLMs, RAG, Python
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