Senior Customer Engineer

Senior Customer Engineer serving East China customers as a quota-carrying technical advisor, leading enterprise technical validation, architecture, onboarding oversight, adoption, and expansion. Requires customer-facing solutions experience, broad network and security expertise, strong communication, and a commercial mindset.

About the job

Responsibilities

Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures.
Define Proof of Concept and technical validation plans, success criteria, and deployment strategies.
Deliver technical presentations, architectural diagrams, demonstrations, and responses to technical or security objections.
Oversee technical onboarding and implementation while serving as the primary engineering and executive customer contact.
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
Monitor customer health, telemetry, integration bottlenecks, and deployment risks to accelerate time-to-value.
Carry variable quota responsibility for new business and account expansion; identify cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews and communicate platform value and return on investment to executives.
Advise customers on architecture, AI control layers, security posture, and deployment confidence throughout the customer lifecycle.
Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
Create and govern technical enablement resources, standard operating procedures, architectural guidance, and technical training.

Requirements

Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
Ability to design and clearly explain complex enterprise network and security architectures.
Excellent communication, presentation, consultative, advisory, and stakeholder-management skills.
Experience in quota-carrying or revenue-aligned environments, SaaS metrics, business-value translation, and enterprise sales cycles.
Depth in at least four of the following areas:
- Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
- Internet security, including WAF, Bot Management, firewalls, rate limiting, mutual TLS, Zero Trust, and SASE.
- Internet performance, including latency, caching, video streaming, HTTP/2, and TLS 1.3.
- Prompt engineering, AI-assisted scripting and log analysis, LLMs, and workflow automation.
- Python, JavaScript, Bash, Lua, Go, or similar scripting languages.
- RESTful or GraphQL APIs, SDKs, webhooks, cloud-native developer tooling, Terraform or Pulumi, CI/CD, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice-to-haves

Experience creating technical enablement workshops, code samples, documentation, or developer onboarding programs.
Knowledge of LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
Understanding of PCI DSS, HIPAA, and SOC 2.
Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Compensation and Benefits

Competitive base salary with variable compensation tied to new business acquisition, adoption milestones, and account expansion.
Travel of approximately 20–50% may be required.