Customer Engineer, Digital Native Business

Responsibilities

• Partner with Account Executives to lead technical discovery, validate requirements, and map customer infrastructure to Cloudflare architectures spanning DNS, CDN, Zero Trust, network security, and Workers.
• Define scope, success criteria, and technical evaluation plans for proofs of concept and technical validations.
• Deliver technical presentations, architectural diagrams, demonstrations, and responses to technical, security, and compliance objections.
• Develop deployment strategies involving customers, partners, or professional services.
• Oversee technical onboarding and implementation, designing migration and onboarding blueprints such as DNS migrations, Zero Trust rollouts, and WAF tuning guidance.
• Serve as the primary technical and executive customer contact across onboarding, adoption, renewal, and expansion.
• Monitor customer health, telemetry, integration bottlenecks, deployment risk, and time-to-value.
• Carry a variable quota tied to new business and/or account growth; identify cross-sell and upsell opportunities and lead technical QBRs.
• Advise customers on architecture, AI control layers, security posture, and deployment confidence.
• Use AI agents, LLMs, and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
• Create and deliver technical enablement, workshops, code samples, SOPs, architectural guidance, and technical documentation.
• Travel frequently to Indonesia and communicate directly with clients in Bahasa Indonesia.

Requirements

• 7+ years of experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Strong communication, presentation, consultative, advisory, and stakeholder-management skills, including communication with engineers and C-level executives.
• Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
• Depth in at least four of the following areas:
  • Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
  • Internet security, including WAF, Bot Management, firewalls, rate limiting, mTLS, Zero Trust, and SASE
  • Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
  • AI proficiency, including prompt engineering, AI-assisted scripting and log analysis, LLM use, and workflow automation
  • Coding and scripting for integrations, API connectors, and edge functions
  • Developer platforms, including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, infrastructure as code, CI/CD, and observability
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice-to-Haves

• Experience creating technical enablement, workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Knowledge of PCI DSS, HIPAA, and SOC 2.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.
• Fluency in Bahasa Indonesia.

Compensation

• Competitive base salary with variable compensation tied to new business acquisition, adoption milestones, and account expansion.
• Travel may be required up to 20–50%.