Senior Customer Engineer, iGaming
Own the technical customer relationship from discovery through adoption, renewal, and expansion while designing architectures, demonstrating solutions, and driving commercial outcomes. Requires broad security, networking, cloud, and enterprise architecture expertise plus strong stakeholder and presentation skills.
About the job
Responsibilities
- Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, Zero Trust, and developer platforms.
- Serve as a trusted technical advisor from onboarding through adoption, renewal, and expansion.
- Align customer business goals with the product roadmap throughout the customer lifecycle.
- Carry a variable quota tied to new business acquisition and account growth.
- Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities using product usage data.
- Lead technical Quarterly Business Reviews for C-level stakeholders and communicate return on investment.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience operating in a quota-carrying or revenue-aligned environment.
- Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including communication with C-suite audiences.
Nice-to-haves
- Experience with Cloudflare’s developer platform and AI ecosystem, including Workers AI and AI Gateway.
- Prompt engineering, LLM orchestration, or Retrieval-Augmented Generation experience.
- Python, JavaScript, or similar programming languages for integration scripts, API connectors, and edge functions.
- Singaporean citizenship or permanent residency.
- Fluency in Mandarin.
Compensation
- Competitive base salary with variable commission tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
Skills
Web Security, Networking, Routing, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, Workers Ai, Ai Gateway, Prompt Engineering, Llm Orchestration, Retrieval-Augmented Generation, Python, JavaScript, Api Connectors
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