Senior Customer Engineer, Majors
Senior customer-facing technologist who leads technical discovery, architecture design, demonstrations, onboarding, adoption, and expansion for major enterprise accounts. The role requires broad security, networking, cloud, and enterprise architecture expertise plus strong commercial and executive communication skills.
About the job
Responsibilities
- Lead technical discovery with Account Executives, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
- Lead or oversee technical onboarding and implementation as the primary executive and engineering contact.
- Own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
- Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks.
- Carry a variable quota tied to new business acquisition and/or account growth.
- Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews for C-level executives and translate platform capabilities into return on investment.
- Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion.
- Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience operating in a quota-carrying or revenue-aligned environment.
- Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including the ability to bridge technical implementation details and C-suite business strategy.
Nice-to-haves
- Experience building, deploying, or architecting solutions with Workers AI, AI Gateway, or Vectorize.
- Prompt engineering, large language model orchestration, or retrieval-augmented generation experience.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.
Compensation and Benefits
- Competitive base salary and variable commission tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
- Compensation may be adjusted based on work location.
- Eligible for incentive compensation under Cloudflare’s Sales Compensation Plan.
- The estimated annual salary range includes on-target incentive compensation.
Skills
Web Security, Networking, Routing, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, Workers Ai, Ai Gateway, Vectorize, Prompt Engineering, LLMs, Retrieval-Augmented Generation, Python, JavaScript
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