Senior Data Analyst
Own retention and SaaS analytics for SpotOn’s merchant business, uncovering churn and adoption drivers and building trusted reporting for executive and cross-functional decisions. The role requires 5+ years of analytical experience, advanced SQL, cloud data warehouse expertise, and strong business communication.
About the job
Responsibilities
- Own analytics for merchant retention, churn, software adoption, and the SaaS business.
- Identify drivers of merchant retention, churn, and software adoption.
- Build trusted metrics, dashboards, data models, and analyses for executives and cross-functional leaders.
- Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
- Create scalable reporting and AI-powered workflows that reduce manual work and improve decision-making.
- Measure the impact of retention initiatives and inform investment priorities.
- Investigate complex business questions using SQL and communicate recommendations to executives.
Requirements
- 5+ years of experience in analytics, business intelligence, or a related analytical role, ideally in the software industry.
- Advanced SQL skills and experience with cloud data warehouses; Snowflake preferred.
- Experience conducting customer retention analyses.
- Experience building dashboards and reporting in Power BI or similar BI tools.
- Strong analytical, problem-solving, communication, and collaboration skills.
- Ability to translate data into clear business recommendations.
- Ability to work independently in a fast-paced, ambiguous environment.
Nice-to-haves
- Experience with Python, dbt, AI coding assistants, or workflow automation tools.
- Experience with NetSuite or a comparable ERP.
- Experience with SaaS metrics and subscription businesses.
- Familiarity with tools such as Claude Code or Codex.
Compensation and Benefits
- Base pay range: $150,000–$170,000 annually.
- Company stock plan and RSUs.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation, company holidays, sick time, and volunteer time off.
- Employee Resource Groups.
- Monthly cell phone and internet stipend.
- Tuition reimbursement of up to $2,000 per calendar year.
Skills
SQL, Snowflake, Power BI, Python, dbt, Ai Coding Assistants, Workflow Automation, NetSuite, SaaS Metrics, Customer Retention Analysis
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