IT Support, EMEA Regional Lead
Leads onsite IT support for the Dublin office and coordinates regional support across EMEA. The role combines hands-on troubleshooting with employee lifecycle operations, AV and event readiness, vendor and inventory management, executive support, and scalable process improvement.
About the job
Responsibilities
- Own the EMEA IT support experience, including prioritization, escalations, systemic improvements, and regional support coverage.
- Coordinate support across offices and time zones to deliver a consistent employee experience.
- Lead onboarding and offboarding workflows, including device preparation, account readiness, access coordination, and day-one support.
- Support conference rooms, executive meetings, events, and other high-visibility gatherings.
- Manage procurement, repairs, maintenance, inventory tracking, vendors, and device management practices.
- Partner with Workplace Services, Security, and other stakeholders on office growth, workplace technology, and office readiness.
- Improve documentation, workflows, automation, inventory processes, onboarding, and related IT operations.
- Provide executive and white-glove support when needed.
- Communicate with technical and non-technical partners and drive initiatives through influence and organization.
- Mentor junior teammates and help scale regional support practices.
Requirements
- Strong technical expertise in macOS and working knowledge of Windows.
- Experience with identity and device management tools such as Azure AD, Jamf, and Intune.
- Experience with Google Workspace, Microsoft 365, Slack, and Atlassian products.
- Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron.
- Excellent written and verbal communication skills.
- Experience coordinating support across multiple offices, stakeholder groups, or time zones.
- Track record of improving support operations through documentation, workflow design, automation, or lightweight scripting.
- Experience managing vendors, inventory, procurement, and workplace technology operations.
- Cross-functional project management skills and the ability to drive initiatives through influence and follow-through.
- Customer-first mindset, sound operational judgment, and composure in high-pressure support situations.
- Ability to work onsite in the Dublin office five days per week.
Benefits
- Relocation assistance is available to new employees.
Skills
macOS, Windows, Azure Ad, Jamf, Intune, Google Workspace, Microsoft 365, Slack, Atlassian, Google Meet, Microsoft Teams, Crestron, Av Systems, Automation, Lightweight Scripting
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