Workplace Technology Operation (Contractor)
Provides onsite and remote workplace IT support for Tokyo and APAC employees, covering devices, SaaS, identity, endpoint management, AV, and lifecycle operations. The role requires professional Japanese and English fluency, security-minded judgment, and experience improving support workflows through documentation or automation.
About the job
Responsibilities
- Provide onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events.
- Manage employee and device lifecycle workflows, including account provisioning, device preparation, inventory, procurement coordination, retrieval, break-fix repairs, and deprovisioning.
- Improve SOPs, resource library content, service handoffs, self-service resources, and support practices.
- Improve a recurring support workflow—such as onboarding, offboarding, provisioning, device setup, or self-service—using AI or lightweight automation.
- Collaborate with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows.
- Travel occasionally to support distributed APAC office teams, onsite events, office launches, or hands-on IT needs.
Requirements
- Professional fluency in Japanese and English.
- Hands-on workplace IT support experience with macOS, Windows, iOS, Android, conference room AV, peripherals, TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
- Experience with SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, and Fleet.
- Familiarity with ITSM principles and ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.
- Strong operational judgment regarding access, endpoint hygiene, documentation, IT compliance, and security-minded escalation.
- Service-oriented, self-directed communication and reliable follow-through.
- Comfort using AI-assisted resources or lightweight automation.
Nice-to-haves
- Experience at a fast-growing technology or AI company.
- Experience building internal tooling or automation workflows.
- Experience with Git or GitHub and an interest in learning to code.
- Experience working in an infrastructure-as-code team environment.
- Additional language fluency or experience supporting distributed APAC teams.
Compensation and Benefits
- 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance.
- In-person work is required on Mondays, Tuesdays, and Thursdays, with additional office days possible for certain teams or positions.
Skills
macOS, Windows, iOS, Android, TCP/IP, Dhcp, DNS, Wi-Fi, Vpn, Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet
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