IT Support Engineer
Provides internal IT support across endpoints, SaaS applications, identity and access systems, and workplace technology. The role emphasizes troubleshooting, automation, documentation, and scalable employee lifecycle operations in a mostly macOS environment.
About the job
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts through ticketing, Slack, and in-person support.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, and Atlassian.
- Troubleshoot device enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows, including onboarding, offboarding, and reorganizations.
- Handle escalations requiring cross-team coordination.
- Participate in an on-call rotation for urgent issues outside business hours.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users at every technical level.
- Write and maintain internal documentation, runbooks, how-to guides, and knowledge base articles.
- Identify recurring support issues and opportunities for automation.
- Streamline onboarding and other high-volume operations.
- Contribute to automation efforts.
- Maintain and improve device management, identity, and access systems.
- Write Bash and Python scripts to automate repetitive tasks.
Requirements
- Hands-on IT support experience, ideally in a fast-paced environment.
- Experience supporting macOS endpoints and familiarity with ChromeOS, iOS, and Android.
- Experience administering Google Workspace and Slack, including workspace management, permissions, and troubleshooting.
- Experience supporting and administering SaaS tools.
- Understanding of identity and access fundamentals, including SSO, MFA, and directory services.
- Familiarity with MDM fundamentals and endpoint management concepts.
- Basic Bash or Python scripting for automation.
- Strong, methodical, and persistent troubleshooting skills.
- Clear communication and a service-oriented approach.
- Ownership of problems through resolution.
- Bachelor's degree or an equivalent combination of education, training, and experience.
Nice to Have
- Familiarity with zero-trust security concepts and endpoint security tooling.
- Networking fundamentals, including DNS, DHCP, and VPNs.
- Experience with IT projects such as migrations, tool rollouts, or process redesigns.
- Experience using AI tools to improve individual or team productivity.
- Interest in developing deeper technical skills and taking on more complex systems administration.
Compensation
- Annual salary: €125,000–€165,000 EUR.
Skills
macOS, Chromeos, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, SSO, MFA, MDM, Bash, Python, DNS, Dhcp
Similar jobs
IT Support jobs
Vanta
Remote
Owns Workday design, configuration, administration, and continuous improvement across People, Payroll, Finance, IT, and Legal. Requires 5+ years of HRIS or People Systems experience, deep expertise in Payroll, Benefits, or Absence, and strong Workday security and business-process knowledge.
Notion
Dublin, IrelandProvides onsite and remote workplace IT support for Tokyo and APAC employees, covering devices, SaaS, identity, endpoint management, AV, and lifecycle operations. The role requires professional Japanese and English fluency, security-minded judgment, and experience improving support workflows through documentation or automation.
Runway
London, United Kingdom
Provides day-to-day IT support for a globally distributed AI company, including help-desk operations, macOS device lifecycle management, Google Workspace administration, endpoint compliance, and onboarding. The role can grow into security, infrastructure, automation, and internal tooling projects.
Dash0
Remote
Manages employee accounts, devices, endpoint security, and IT access throughout the full lifecycle in a remote EMEA environment. The role suits an organized junior IT professional with 0–2 years of experience and hands-on familiarity with Google Workspace and device management.