Senior IT Engineer
Provides day-to-day IT support for a globally distributed AI company, including help-desk operations, macOS device lifecycle management, Google Workspace administration, endpoint compliance, and onboarding. The role can grow into security, infrastructure, automation, and internal tooling projects.
About the job
Responsibilities
- Handle help-desk tickets, including password resets, access provisioning, and Slack, Google Workspace, Zoom, and general technical troubleshooting.
- Manage the device lifecycle: procure, provision, configure, and ship laptops; perform offboarding wipes and returns; and maintain accurate asset inventory.
- Run onboarding and offboarding, including account creation, security profiles, welcome communications, and day-one readiness.
- Administer Google Workspace users, groups, aliases, and license assignments through the admin console and CLI tools.
- Support endpoint compliance and follow up on machines that do not meet security policies.
- Deploy and enforce endpoint security configurations, access controls, and compliance requirements.
- Manage corporate software seat assignments, renewals, license optimization, and access reviews.
- Support office networking, conference-room setups, AV, and other office technology as needed.
- Provide technical guidance and training through written guides, walkthroughs, and screen shares.
- Maintain runbooks, knowledge-base articles, and process documentation.
- Contribute to SOC 2 evidence collection, device-trust initiatives, security policy rollouts, cloud infrastructure, infrastructure-as-code, scripting, CI/CD pipelines, endpoint management, and internal tooling projects.
Requirements
- Experience in IT support, help desk, or an internal support function.
- Comfort troubleshooting macOS, managing profiles, and working in the terminal.
- Familiarity with Google Workspace administration or the ability to learn it quickly.
- Working knowledge of networking fundamentals, including DNS, DHCP, LAN/WAN, and traffic flow.
- Basic understanding of endpoint security, encryption, and access controls.
- Strong written communication skills for collaboration through Slack and Notion.
- Self-direction and the ability to work independently across time zones.
- Curiosity about systems and automation.
Nice to Have
- Experience with MDM platforms.
- Exposure to AWS, Google Cloud, or other cloud infrastructure and infrastructure-as-code concepts.
- Scripting experience with Python, Bash, or JavaScript.
- Familiarity with zero-trust networking concepts and tools.
- Background in SOC 2 or ISO 27001 compliance frameworks.
- Exposure to international IT regulations and data privacy requirements, including GDPR.
Compensation
- U.S. salary range: $65,000–$90,000 annually.
- Compensation may vary for candidates outside the U.S.
Skills
macOS, Google Workspace, DNS, Dhcp, Lan/Wan, Endpoint Security, MDM, AWS, GCP, Infrastructure As Code, Python, Bash, JavaScript, Zero Trust, SOC 2
Similar jobs
IT Support jobs
Anthropic
London, United KingdomProvides internal IT support across endpoints, SaaS applications, identity and access systems, and workplace technology. The role emphasizes troubleshooting, automation, documentation, and scalable employee lifecycle operations in a mostly macOS environment.
Vanta
Remote
Owns Workday design, configuration, administration, and continuous improvement across People, Payroll, Finance, IT, and Legal. Requires 5+ years of HRIS or People Systems experience, deep expertise in Payroll, Benefits, or Absence, and strong Workday security and business-process knowledge.
Dash0
Remote
Manages employee accounts, devices, endpoint security, and IT access throughout the full lifecycle in a remote EMEA environment. The role suits an organized junior IT professional with 0–2 years of experience and hands-on familiarity with Google Workspace and device management.