Senior Manager, Customer Engineering
Leads Cloudflare’s India Customer Engineering organization as a player-coach, developing a technical go-to-market team and partnering with sales, product, and customer success on enterprise growth. Requires people leadership, broad security and cloud expertise, executive presence, and commercial experience.
About the job
Responsibilities
- Lead the technical customer-facing organization in India, reporting to APAC Customer Engineering leadership, and build a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.
- Lead and develop the India Customer Engineering team across enterprise and strategic accounts as a player-coach.
- Provide technical leadership for complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, proofs of concept, onboarding support, QBRs, renewals, and expansion.
- Partner with Account Executives on technical validation and new-business opportunities.
- Balance workloads and support onboarding of new team members.
- Conduct 1:1s, provide feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
- Establish operating cadences for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
- Hire, retain, and develop Customer Engineering talent; build succession plans and bench strength.
- Coordinate with Sales, Product, Engineering, and Customer Support to resolve issues and keep customers moving.
- Surface regional feedback, product gaps, and competitive insight to Product and Engineering.
- Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Requirements and Experience
- Experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- People leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Broad technical knowledge across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Commercial mindset with experience in quota-carrying or revenue-aligned motions.
- Strong executive presence and ability to connect technical depth with business outcomes.
- Comfort working in a fast-moving, AI-enabled operating model.
- Experience with hyperscaler ecosystems or cybersecurity vendors.
- Coding or scripting fluency in Python, JavaScript, or similar languages.
Nice to Have
- Hands-on experience with Cloudflare’s developer stack, especially Workers AI and AI Gateway.
- Applied AI experience, including prompt engineering, LLM orchestration, or retrieval-augmented generation (RAG).
- Certifications such as AWS, Azure, Google Cloud, Palo Alto, ISC2, or ISACA.
Skills
Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineering, Security, Networking, Cloud Infrastructure, Enterprise Architecture, Developer Platforms, Workers Ai, Ai Gateway, Prompt Engineering, Llm Orchestration, RAG, Python
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