Account Manager, Automotive Vertical

Responsibilities

• Own a book of existing automotive dealership accounts, driving retention, adoption, and revenue growth.
• Build and manage expansion pipelines through trusted client relationships, from renewal discussions through signed expansions.
• Forecast, track, and manage revenue, renewals, and churn risk using Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau.
• Achieve quarterly retention and net revenue growth targets.
• Run quarterly business reviews, monitor account usage and health data, and re-engage dormant users and dealership locations.
• Serve as the primary point of contact for multiple decision-makers across dealerships and dealer groups.
• Demonstrate Lyft’s value in client-focused initiatives and facilitate training, account reviews, customer engagement, and success criteria.
• Partner with Operations, Support, and Product to resolve client issues and improve account initiatives.
• Represent Lyft at marketing and trade show events.
• Travel up to 20% for meetings and client-site visits.

Requirements

• 2+ years of B2B account management, customer success, or renewals experience with retention or growth targets.
• Experience owning the post-sale lifecycle, including onboarding, adoption, renewal, objection handling, and upselling.
• Proficiency with Salesforce or a similar CRM, AI tools, and sales technology.
• Ability to use usage and performance data to identify risk and growth opportunities.
• Demonstrated success exceeding retention or growth targets.
• Excellent client communication skills, both by phone and in person.
• Interest in mobility, the automotive industry, transportation, or logistics.

Benefits

• Medical, dental, and vision insurance.
• Mental health, family-building, childcare, and pet benefits.
• 401(k) with company match.
• Paid holidays and paid time off.
• 18 weeks of paid parental leave.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

Compensation

• San Francisco base pay: $23.08-$28.85 per hour, excluding potential equity, bonus, and benefits.
• Hybrid schedule requiring in-office work three days per week.