Agent Engagement Manager

What You'll Do

• Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
• Lead kickoff calls and workshops with customer stakeholders across business and technical teams
• Develop project plans, manage timelines, and keep implementations on track against customer milestones
• Partner with engineering to scope integrations and troubleshoot technical issues
• Drive adoption by building training programs, identifying champions, and helping customers change how they work
• Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
• Surface expansion opportunities and hand off to sales for upsell/cross-sell
• Translate customer feedback into product insights and advocate for customer needs with the product team
• Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

• Willing and able to work 5 days per week in-person in San Francisco or NYC
• Comfortable with ambiguity, long hours, and a fast-paced startup environment
• Demonstrated hunger and growth mindset
• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
• Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
• Excellent presentation skills—can command a room with executives and build credibility quickly
• Comfortable handling objections and navigating customer resistance
• MBB consulting background (McKinsey, BCG, Bain)

Ideal Qualifications

• Insurance industry experience
• Experience implementing SaaS or AI products for enterprise customers
• Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
• Experience with change management and driving user adoption at scale
• Prior experience at a startup or high-growth company where you built processes from scratch

Benefits

• Fully covered, best-in-class health, dental, and vision benefits
• Competitive Compensation & meaningful stock options
• Unlimited PTO
• Outstanding in-office culture in the heart of San Francisco
• Lunch and dinner onsite
• Team events, such as happy hours and off-sites
• Commuter benefits
• Company 401(k)