Leads end-to-end customer implementations for AI insurance platform, managing kickoffs, timelines, integrations, adoption, and feedback translation to product. Requires 3+ years in implementations, strong project management, and technical fluency; onsite in SF or NYC.
180k – 250k/yr
On-site3+ YOESolutions Architecture
About the role
What You'll Do
Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
Lead kickoff calls and workshops with customer stakeholders across business and technical teams
Develop project plans, manage timelines, and keep implementations on track against customer milestones
Partner with engineering to scope integrations and troubleshoot technical issues
Drive adoption by building training programs, identifying champions, and helping customers change how they work
Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways
Surface expansion opportunities and hand off to sales for upsell/cross-sell
Translate customer feedback into product insights and advocate for customer needs with the product team
Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires
Core Requirements
Willing and able to work 5 days per week in-person in San Francisco or NYC
Comfortable with ambiguity, long hours, and a fast-paced startup environment
Demonstrated hunger and growth mindset
3+ years of experience leading customer implementations, enterprise deployments, or technical projects
Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities
Excellent presentation skills—can command a room with executives and build credibility quickly
Comfortable handling objections and navigating customer resistance
MBB consulting background (McKinsey, BCG, Bain)
Ideal Qualifications
Insurance industry experience
Experience implementing SaaS or AI products for enterprise customers
Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)
Experience with change management and driving user adoption at scale
Prior experience at a startup or high-growth company where you built processes from scratch
Benefits
Fully covered, best-in-class health, dental, and vision benefits
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