Technical Trainer and Adoption Specialist

What You'll Be Working On

• Design, develop, and provide training programs for software, including Google Workspace, Slack, and other company-wide platforms.
• Identify learning needs and propose trainings and coursework to meet those needs.
• Deliver in-person and virtual training sessions, including onboarding cohorts and company-wide technology rollout trainings.
• Create eLearning modules, video content, job aids, and other instructional materials covering course material as needed.
• Partner with the Sr. Technical Trainer, People Ops onboarding manager, and manufacturing instructors to redesign and continuously improve the technical onboarding experience — ensuring new hires across corporate and manufacturing teams get productive on core technology faster and more accurately.
• Develop and maintain AI literacy training content in support of Crusoe's internal AI enablement initiatives, helping employees across the company get effective with tools like Claude and Workato.
• Use video, audio, and visual editing tools to make instructional materials.
• Conduct training needs analyses through stakeholder interviews, observation, and data review to identify gaps and prioritize learning programs.
• Analyze learner feedback and engagement data to measure training effectiveness and continuously improve content quality.
• Collaborate with IT, HR, and site managers to align training delivery with onboarding timelines, operational schedules, and technology rollouts.
• Up to 30% travel for content delivery, stakeholder interviews, onboarding observations, etc.

What You'll Bring to the Team

• A Bachelor's degree in any field plus 4–6 years of experience in technical training, instructional design, or a closely related discipline — OR a Master's degree plus 2–4 years of relevant experience.
• A portfolio of instructional design work is required (examples of eLearning, curriculum, video content, or training programs created from scratch).
• Demonstrated ability to design and build training curricula from the ground up.
• Experience producing some video or multimedia training content as part of a broader learning program.
• Ability to explain technical concepts clearly and accessibly to learners from a wide range of backgrounds — from corporate staff to manufacturing employees.
• Organized, self-directed, and able to manage multiple projects and priorities in a fast-moving environment.
• Genuinely curious about technology and keeps up with the tools, platforms, and AI capabilities that are changing how people work.
• Ability to work with and train learners of diverse backgrounds, including corporate, technical, and manufacturing or field workforce audiences.

Bonus Points

• Familiarity with AI productivity tools such as Claude, Workato, or similar.
• Experience partnering with HR or People Ops teams on new hire onboarding program design.
• Experience supporting technology rollouts or change management initiatives from a training and adoption perspective.