Technical Documentation Specialist
Develops operation, maintenance, repair, and troubleshooting documentation for autonomous electric rail vehicles. The role requires at least three years creating customer-facing safety-related documentation, strong editing skills, and familiarity with mechanical repair processes.
About the job
Responsibilities
- Interview engineers, operators, technicians, and other stakeholders to understand product use, maintenance, and troubleshooting.
- Develop operation and maintenance manuals for vehicle hardware and user-facing software.
- Create work instructions for component assembly, infrastructure maintenance, remote troubleshooting, and field repairs.
- Produce photographs, screenshots, diagrams, CAD renders, and other visual aids for technical documentation.
- Submit structured requests for information when technical detail or clarification is needed.
- Coordinate consistent naming conventions and technical terminology.
- Manage document revision control and synchronize documentation with engineering changes.
- Participate in product reviews, testing, and field activities to validate documentation against the actual system and user experience.
Success Milestones
- Within 30 days: Deliver an approved standard maintenance procedure for brake bleeding.
- Within 60 days: Deliver an approved user manual chapter covering basic vehicle movement and command functionality.
- Within 90 days: Deliver a technician-ready annotated schematic of the MK3 brake system for maintenance and troubleshooting.
Requirements
- 3+ years of experience producing customer-facing documents in a safety-related field.
- Strong attention to detail and copyediting skills.
- Expert proficiency with Microsoft Word or equivalent layout software.
- Familiarity with mechanical repair processes.
Preferred Qualifications
- Working familiarity with SolidWorks.
- Vector drawing skills.
- Experience with troubleshooting tools for telephone support staff.
Compensation
- Target salary range: $90,000–$115,000 USD.
Skills
Technical Writing, Microsoft Word, Copyediting, Mechanical Repair, Solidworks, Vector Drawing, Revision Control, CAD, Troubleshooting
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