Operations Associate - Deployments
Owns customer relationships, supports platform deployment and configuration, builds playbooks and automations, and contributes to scaling operations for logistics clients. Requires 1-2+ years customer-facing experience and AI enthusiasm.
About the job
Responsibilities
- Own relationships with assigned customers as their primary point of contact, driving adoption, engagement, and satisfaction
- Support the configuration and deployment of Vooma's platform for new and existing accounts
- Build and maintain deployment playbooks and automations that improve consistency across the customer lifecycle
- Contribute to strategic projects that improve how Vooma deploys and scales customer operations
- Surface structured feedback to Product and Engineering
Requirements
- 1-2+ years of experience in operations, consulting, customer success, or a customer-facing role
- Hunger to learn and whatever it takes mentality
- Excellent verbal and written communication and strong organizational and relationship-building skills
- Genuine excitement about AI and a hunger to constantly adapt to new workflows
Nice to Haves
- Experience in logistics, supply chain, AI or enterprise SaaS
- Exposure to technical configuration, implementation, or process automation
- Startup experience
Compensation
- Competitive compensation and equity
- Medical, dental, vision
Skills
Customer Success, Platform Configuration, Deployment Playbooks, Process Automation, Logistics, Supply Chain, Enterprise Saas, AI, Strategic Projects, Relationship Building
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