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VoomaVoomaSan Francisco, CA

Operations Associate - Deployments

Owns customer relationships, supports platform deployment and configuration, builds playbooks and automations, and contributes to scaling operations for logistics clients. Requires 1-2+ years customer-facing experience and AI enthusiasm.

100k – 120k/yr
On-site1+ YOESolutions Architecture

About the role

Responsibilities

  • Own relationships with assigned customers as their primary point of contact, driving adoption, engagement, and satisfaction
  • Support the configuration and deployment of Vooma's platform for new and existing accounts
  • Build and maintain deployment playbooks and automations that improve consistency across the customer lifecycle
  • Contribute to strategic projects that improve how Vooma deploys and scales customer operations
  • Surface structured feedback to Product and Engineering

Requirements

  • 1-2+ years of experience in operations, consulting, customer success, or a customer-facing role
  • Hunger to learn and whatever it takes mentality
  • Excellent verbal and written communication and strong organizational and relationship-building skills
  • Genuine excitement about AI and a hunger to constantly adapt to new workflows

Nice to Haves

  • Experience in logistics, supply chain, AI or enterprise SaaS
  • Exposure to technical configuration, implementation, or process automation
  • Startup experience

Compensation

  • Competitive compensation and equity
  • Medical, dental, vision

Skills

Customer SuccessPlatform ConfigurationDeployment PlaybooksProcess AutomationLogisticsSupply ChainEnterprise SaasAIStrategic ProjectsRelationship Building

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