Facilities Operations Manager

Key Responsibilities

• Lead day-to-day operations of mission-critical facility infrastructure across AI compute campuses.
• Own operational readiness activities supporting new campus deployments and infrastructure expansion.
• Partner with commissioning teams to transition facilities from construction and startup into steady-state operations.
• Develop, implement, and continuously improve operating procedures, maintenance programs, and response plans.
• Lead infrastructure incident response efforts and coordinate recovery activities during critical events.
• Drive root cause analysis investigations and corrective action programs to improve reliability and operational performance.
• Manage vendors, contractors, and service providers supporting facility operations.
• Partner with hardware deployment, networking, and engineering teams to coordinate infrastructure changes and maintenance activities.
• Monitor facility performance, operational risk, and capacity utilization across critical systems.
• Support staffing, training, and development of facilities operations personnel.
• Ensure compliance with safety, environmental, and operational standards.
• Establish operational processes that scale alongside OpenAI's rapidly growing infrastructure footprint.

Qualifications

• 8+ years of experience operating mission-critical facilities, data centers, industrial infrastructure, or large-scale technical operations environments.
• Possess strong knowledge of electrical distribution systems, generators, UPS systems, cooling systems, and building controls.
• Have experience supporting commissioning, operational readiness, or infrastructure turnover programs.
• Have led facility operations teams, contractors, and third-party vendors.
• Are comfortable responding to incidents and making decisions in high-pressure operational environments.
• Have experience developing maintenance strategies, operating procedures, and reliability programs.
• Enjoy operating in fast-paced environments with significant ambiguity and rapid growth.
• Communicate effectively across technical and non-technical stakeholders.

Preferred Skills

• Experience supporting hyperscale, cloud, AI, HPC, or mission-critical data center environments.
• Experience with liquid cooling systems and high-density compute deployments.
• Familiarity with reliability engineering methodologies, root cause analysis, and preventative maintenance programs.
• Experience supporting large-scale infrastructure deployment programs.
• Experience working across construction, commissioning, engineering, and operations organizations.
• Experience scaling operational processes across multiple campuses or geographic regions.