Tasker Operations Manager
Manages Tasker operations across assigned metropolitan areas, using supply analytics, coaching, lifecycle programs, and community engagement to improve marketplace health, revenue, and Tasker retention. Requires four or more years of relevant experience, bachelor’s degree or equivalent experience, and fluency in English and Russian.
About the job
Responsibilities
- Drive invoices and revenue by analyzing supply data and improving supply health, booking conversion, Tasker quality, activation, billing, retention, and churn.
- Acquire quality Taskers when needed and serve as the regional subject-matter expert for assigned metropolitan areas.
- Coach Taskers through their lifecycle in group and virtual settings.
- Increase participation in scaled lifecycle programs and determine effective communication channels.
- Use data-driven insights to identify lifecycle gaps, recommend cross-functional improvements, and improve platform outcomes.
- Communicate performance insights and business impact to teams and leadership.
- Design and lead experiments to improve supply alignment and Tasker success.
- Explain product features to Taskers and validate and submit bug reports.
- Lead community engagement activities, including office hours, profile workshops, and Tasker socials.
- Collaborate with Product, Customer Support, Partnerships, Marketing, Legal, and Commercial Operations teams.
- Share learnings and best practices with the global Tasker Operations team.
- Travel up to 10% for metro-specific and team events.
Requirements
- 4+ years of experience in marketplace operations, customer success, community management, or comparable roles.
- Bachelor’s degree or equivalent practical experience.
- Full professional fluency in English and Russian.
- Proficiency using data to derive actionable insights and make decisions.
- Strong communication, negotiation, and facilitation skills across virtual, phone, and in-person settings.
- Self-directed problem-solving ability in a fast-paced environment.
- Strong cross-functional relationship management and collaboration skills.
- Excellent organization, prioritization, time management, and attention to detail.
- Proficiency with business intelligence tools, Google Workspace, and customer success tools.
- Must be based in New York City or within an easily commutable distance.
Nice to Have
- Experience managing community programs across multiple metropolitan areas or countries.
- SQL proficiency.
- Sigma proficiency.
- Marketplace or gig-economy experience.
Skills
Marketplace Operations, Customer Success, Community Management, Business Intelligence, Google Workspace, SQL, Sigma, Supply Analytics, Data Analysis, Experimentation
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