Finance & Cash Collection Specialist
Manages overdue customer accounts, payment arrangements, disputes, and collections reporting while partnering with billing, sales, and finance teams. Requires a bachelor's degree, at least one year of collections experience, business fluency in English and German, and onsite availability in Madrid.
About the job
Responsibilities
- Contact customers regarding overdue payments and resolve delinquency promptly by providing account information, addressing concerns, and negotiating acceptable payment arrangements.
- Monitor accounts daily and take action to encourage timely payments.
- Manage and resolve disputes with sales, billing, and other stakeholders.
- Investigate historical debt and invoice data.
- Collaborate with accounting operations to process payments and refunds.
- Prepare and present collection activity and progress reports.
- Route customer queries to the appropriate teams with complete details for prompt resolution.
- Collaborate with stakeholders and functional areas on process improvements.
- Work closely with other finance functions.
Requirements
- Bachelor's degree, preferably in Finance, Economics, and/or Linguistics.
- At least 1 year of full-time experience in collections.
- Business fluency in English and German.
- Strong communication skills for working with internal stakeholders and multinational teams.
- Strong numerical aptitude.
- Target-driven, proactive, quick-learning team player.
- Independent and entrepreneurial approach to work.
- Based in Madrid and able to work onsite from the Madrid office.
Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave.
- Paid time off and flexible hybrid work model.
- Learning, mentorship, and professional development programs.
- Wellbeing memberships and mental health support.
- Paid volunteer time and inclusion programs.
Skills
Accounts Receivable, Collections, Dispute Management, Payment Processing, Refund Processing, Invoice Investigation, Financial Reporting, Excel
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