Manager, Billing & Accounts Receivable
Owns billing, accounts receivable, and collections across high-volume SMB and complex Enterprise accounts while building scalable processes, controls, reporting, and automation. The role requires 5+ years of relevant experience, startup experience, and familiarity with modern billing or ERP systems.
About the job
Responsibilities
Billing, Accounts Receivable, and Collections
- Own end-to-end billing and invoicing for high-volume SMB dental practice customers, including recurring subscription billing and usage-based charges.
- Oversee collections workflows, timely follow-up, account resolution, and consistent billing procedures.
- Monitor accounts receivable aging, identify risk accounts, and reduce days sales outstanding (DSO) and delinquency rates.
- Partner with Customer Success and Support to resolve billing disputes and payment failures.
- Execute SMB promotions and discounts accurately in billing systems.
- Own billing and collections for Enterprise and DSO accounts, including multi-location rollups, tiered pricing, custom terms, milestone fees, and usage-based fees.
- Manage relationships with customer finance and procurement contacts, resolving disputes and negotiating payment plans where needed.
- Partner with Legal and Sales on contract terms affecting billing and collectability, including payment terms, invoicing triggers, true-ups, and nonrefundable fee language.
- Escalate at-risk Enterprise receivables and past-due balances tied to contractual disputes.
Function Building and Management
- Design and implement billing, accounts receivable, and collections systems, policies, and controls for a rapidly scaling organization.
- Evaluate and implement billing and AR tooling and automation with RevOps and Data.
- Establish credit policies, write-off and bad-debt procedures, and revenue-recognition-adjacent controls with the Controller.
- Build reporting for aging, DSO, cash-forecasting inputs, and collections effectiveness.
- Partner with Sales and Customer Success to ensure pricing, discounts, promotions, and contract concessions are implemented accurately.
- Manage and grow the Billing/AR team.
AI and Automation
- Identify opportunities for AI and automation to improve dunning, reconciliation, dispute triage, collections outreach, aging analysis, and reporting.
- Partner with RevOps and Data on AI-enabled billing and collections workflows, including automated dispute categorization and payment-risk scoring.
Requirements
- 5+ years of experience in billing, accounts receivable, or collections, including meaningful experience in a startup or high-growth environment.
- Experience building AR and billing processes and systems from scratch.
- Experience with high-volume, low-touch SMB or subscription billing and/or complex, high-touch Enterprise or contract-driven billing.
- High sense of urgency and comfort operating with incomplete tooling.
- Strong Excel and spreadsheet skills.
- Experience with modern billing, invoicing, or ERP systems such as NetSuite, Stripe Billing, Zuora, or QuickBooks.
- Strong judgment in customer escalations, particularly for Enterprise accounts with contractual complexity.
- Clear written and verbal communication for internal and customer-facing collections conversations.
- Interest in applying AI to business processes and reducing manual work.
- Ability to translate deal terms, discounts, and promotions into accurate billing setup and identify gaps before they cause revenue leakage or disputes.
Nice to Have
- Experience in healthcare, dental, or another regulated industry with multi-location or DSO-style customer structures.
- Experience partnering with Legal on contract terms affecting billing and collectability.
- Prior people-management experience or experience as an early hire who later built and led a team.
Compensation and Benefits
- Competitive benefits and compensation offerings.
- Ongoing training and development opportunities.
- Unaccrued, flexible PTO.
- Remote work.
Skills
Excel, NetSuite, Stripe Billing, Zuora, Quickbooks, Accounts Receivable, Collections, Subscription Billing, Usage-Based Billing, Revenue Recognition, Cash Forecasting, AI Automation, Dispute Management, Credit Policies, Dso Reporting
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