Strategy & Operations Lead
Serves as CEO's right hand driving priority initiatives, managing AI agent deployments, building scalable processes, and tracking key metrics for a healthcare AI startup. Requires 2-4 years in ops/consulting with strong project management and analytical skills.
About the job
Responsibilities
- Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks
- Managing AI agent deployment pipeline from initial customer onboarding through ongoing optimization
- Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support
- Creating dashboards to track key metrics across customer success, AI agent performance, and business operations
- Managing vendor relationships and evaluating new tools to support growing operations
Requirements
- 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
- Clear communicator who builds trust easily with healthcare customers and team members
- Experience managing projects from start to finish and coordinating across different areas
- Good with numbers and able to spot trends that help guide business decisions
- Excited to work in-person at our NYC office
Good Fit
- Highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities
- Proactive about identifying both risks and growth opportunities across the business
- Comfortable working in a fast-paced environment and can adapt approach as company needs evolve
- Naturally curious about healthcare workflows and passionate about improving them with technology
- Take ownership of outcomes and measure success by company and customer metrics
What We Offer
- Direct mentorship from founding team
- Meaningful equity with significant ownership potential
- Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches
- Team culture: quarterly retreats, monthly events
Skills
Project Management, Dashboards, Metrics Tracking, Process Documentation, Operations, Customer Onboarding, Vendor Management, Business Analysis, Healthcare Workflows, Strategic Initiatives
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