Strategy & Operations Lead

Responsibilities

• Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks
• Managing AI agent deployment pipeline from initial customer onboarding through ongoing optimization
• Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support
• Creating dashboards to track key metrics across customer success, AI agent performance, and business operations
• Managing vendor relationships and evaluating new tools to support growing operations

Requirements

• 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups
• Clear communicator who builds trust easily with healthcare customers and team members
• Experience managing projects from start to finish and coordinating across different areas
• Good with numbers and able to spot trends that help guide business decisions
• Excited to work in-person at our NYC office

Good Fit

• Highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities
• Proactive about identifying both risks and growth opportunities across the business
• Comfortable working in a fast-paced environment and can adapt approach as company needs evolve
• Naturally curious about healthcare workflows and passionate about improving them with technology
• Take ownership of outcomes and measure success by company and customer metrics

What We Offer

• Direct mentorship from founding team
• Meaningful equity with significant ownership potential
• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches
• Team culture: quarterly retreats, monthly events