Principal Solutions Architect, EMEA

Responsibilities

• Lead strategic customer engagements from discovery through implementation, adoption, and value realization.
• Architect end-to-end BigPanda solutions across workflows, integrations, data design, and production go-lives.
• Partner with senior customer stakeholders to define technical roadmaps and operational transformation priorities.
• Serve as a senior escalation point for complex architecture decisions, implementation risks, and customer requirements.
• Build reusable playbooks, best practices, and architecture patterns while mentoring other Solutions Architects.
• Drive multiple customer implementations from kickoff through go-live, ensuring business value and technical alignment.
• Act as a trusted senior advisor to executive stakeholders, shaping operating-model decisions and securing sponsorship for change.
• Partner cross-functionally with Sales, Pre-Sales, Product, and R&D.
• Contribute to BigPanda’s best-practices framework and continuously improve delivery methodology.

Requirements

• 8+ years of experience in post-sales, technical architecture, consulting, or professional services.
• Deep knowledge of monitoring, observability, ITSM, and incident-response platforms.
• Track record leading complex enterprise implementations across multiple stakeholder groups.
• Ability to influence senior customer stakeholders and connect technical decisions to business outcomes.
• Strong architecture, whiteboarding, and technical documentation skills across multi-platform environments.
• Comfortable writing Python or Node.js for integrations, troubleshooting, and solution delivery.
• Strong consultative communication skills across technical and non-technical audiences.
• Experience improving team practices through mentoring, reusable assets, or process development.
• Detail-oriented and energetic, with a get-it-done attitude.
• Ability to travel up to 10% for key project milestones.

Nice to Have

• Fluent German or French.

Compensation and Benefits

• Competitive equity.
• Generous paid time off, accruing approximately 25 days per calendar year.
• Eight paid holidays per year.
• Comprehensive health benefits, with premiums covered for private insurance.
• UK Pension Scheme through NEST.
• Fully paid parental leave options.
• Family planning and fertility benefit.
• Financial planning services.
• Employee learning and development budget.
• Values-based recognition programs.
• Social community and employee resource group programs.
• Flexible work environment and work-from-home stipend.
• Visa sponsorship is not available for this position.
• Total rewards package includes base pay, commission, equity, and benefits.