Technical Solutions Specialist
Provides customer-facing technical pre-sales leadership across Japan and Korea, guiding discovery, solution design, demonstrations, integrations, security reviews, pilots, and proofs of concept. Requires B2B SaaS or cloud experience, strong enterprise security and API knowledge, and professional fluency in Japanese and Korean with business-level English.
About the job
Responsibilities
- Partner with Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations.
- Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept.
- Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions.
- Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams; address technical objections and risk considerations.
- Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes.
- Enable Sales, Customer Success, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales.
- Represent the voice of the customer to Product teams and leadership, and participate in customer meetings, partner engagements, conferences, and industry events.
Requirements
- Demonstrated experience in a customer-facing technical pre-sales role, such as Sales Engineer, Solutions Consultant, Technical Consultant, or Professional Services Consultant, within B2B SaaS or cloud technology.
- Strong knowledge of SaaS applications, cloud and on-premises integrations, APIs, identity and access management, and enterprise security concepts.
- Experience leading technical discovery, product demonstrations, solution workshops, security discussions, pilots, or proofs of concept.
- Ability to translate complex technical information into clear business outcomes and communicate effectively with IT administrators, developers, security teams, business decision-makers, and executive audiences.
- Experience supporting AI-enabled solutions and enterprise security requirements, including data privacy, output validation, customer confidentiality, and responsible AI use.
- Professional fluency in Japanese and Korean, with business-level proficiency in English; able to lead customer-facing technical discussions, demonstrations, presentations, and written communications in Japanese and Korean and collaborate in English with global teams.
- Willingness and ability to travel to customer sites, partner meetings, conferences, and other events across Japan and Korea, with occasional travel elsewhere in the APJ region.
Preferred Qualifications
- Experience with collaboration, content management, cloud storage, productivity, AI, or digital workplace platforms.
- Experience supporting channel partners, service delivery partners, or other partner-led sales motions.
- Experience with enterprise migrations, API-led integrations, security assessments, or complex technical procurement processes.
- Familiarity with enterprise technology customers and partner ecosystems across Japan and Korea.
- Relevant cloud, security, identity, or technical architecture certifications.
Durable Skills
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
Skills
SaaS, Cloud Computing, APIs, Identity And Access Management, Enterprise Security, Cloud Integrations, On-Premises Integrations, Solution Design, Product Demos, Proofs Of Concept, Ai Solutions, Data Privacy, Enterprise Migrations, Technical Architecture, Japanese And Korean
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