Business Systems Analyst

Responsibilities

• Analyze business processes and sales systems to identify improvement opportunities.
• Independently drive tasks and projects end to end (requirements, analysis, design, implementation, thorough testing, launch, and ongoing support).
• Manage Salesforce configuration through a governed change management process - building and maintaining Flows, custom objects, validation rules, and security controls with sandbox-first development, documentation, and aligned with platform best practices.
• Collaborate proactively with business stakeholders and the Corporate Systems team to deliver durable solutions.
• Partner with senior admins and developers to configure solutions across core CRM data models (Accounts, Opportunities, lead-to-opportunity processes, and related custom objects).
• Support stakeholders with day-to-day system questions, unblock workflows, and become a trusted Salesforce admin partner.
• Ensure thorough testing, documentation, and clear communication for all system changes.
• Look for everyday ways AI can accelerate your work, simplify seller processes, and reduce manual steps.

Requirements

• Salesforce Admin certified.
• 7+ years of experience as a Sales Business Systems Analyst and/or providing Salesforce support.
• Experience with a CPQ implementation and deep knowledge of quote-to-cash (and other sales functional processes).
• Strong working knowledge of Sales Cloud best practices, including building Flows, validation rules, and reports.
• AI-native builder mindset: comfortable using AI tools to accelerate development, generate code, build agents, and draft clear requirements; eager to keep leveling up.
• Ability to map processes and translate needs into user stories, with strong stakeholder collaboration.
• Experience working in Agile environments and partnering effectively with development teams.

Nice-to-Haves

• Certified Salesforce CPQ Specialist

Compensation

For roles based in San Francisco, the estimated base salary range for this role is $145,000-$170,000 per year.