Business Systems Analyst
Analyze sales processes and configure Salesforce (Flows, objects, rules) to eliminate friction for the sales team. Requires Salesforce Admin certification, 7+ years experience, CPQ knowledge, and AI fluency to build durable automations and systems.
About the job
Responsibilities
- Analyze business processes and sales systems to identify improvement opportunities.
- Independently drive tasks and projects end to end (requirements, analysis, design, implementation, thorough testing, launch, and ongoing support).
- Manage Salesforce configuration through a governed change management process - building and maintaining Flows, custom objects, validation rules, and security controls with sandbox-first development, documentation, and aligned with platform best practices.
- Collaborate proactively with business stakeholders and the Corporate Systems team to deliver durable solutions.
- Partner with senior admins and developers to configure solutions across core CRM data models (Accounts, Opportunities, lead-to-opportunity processes, and related custom objects).
- Support stakeholders with day-to-day system questions, unblock workflows, and become a trusted Salesforce admin partner.
- Ensure thorough testing, documentation, and clear communication for all system changes.
- Look for everyday ways AI can accelerate your work, simplify seller processes, and reduce manual steps.
Requirements
- Salesforce Admin certified.
- 7+ years of experience as a Sales Business Systems Analyst and/or providing Salesforce support.
- Experience with a CPQ implementation and deep knowledge of quote-to-cash (and other sales functional processes).
- Strong working knowledge of Sales Cloud best practices, including building Flows, validation rules, and reports.
- AI-native builder mindset: comfortable using AI tools to accelerate development, generate code, build agents, and draft clear requirements; eager to keep leveling up.
- Ability to map processes and translate needs into user stories, with strong stakeholder collaboration.
- Experience working in Agile environments and partnering effectively with development teams.
Nice-to-Haves
- Certified Salesforce CPQ Specialist
Compensation
For roles based in San Francisco, the estimated base salary range for this role is $145,000-$170,000 per year.
Skills
Salesforce, Salesforce Admin, Sales Cloud, CPQ, Flows, Validation Rules, Reports, Quote-To-Cash, Agile
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