Support and Services Operations Manager
Manage support operations, design scalable processes, build analytics dashboards, and integrate tools like Salesforce and Pylon to drive post-sales performance and customer success.
Build and maintain site-level capex, opex, and cash forecasts for AI data centers. Own monthly forecast cycles, model scenarios rapidly, and automate pipelines from source systems. Requires strong experience building infrastructure forecasts, expert Excel/SQL skills, and auditable modeling.
Manage support operations, design scalable processes, build analytics dashboards, and integrate tools like Salesforce and Pylon to drive post-sales performance and customer success.
Owns end-to-end revenue and billing operations, driving automation, ensuring SOX-compliant invoicing, and partnering with GTM, Legal, and Finance teams to scale processes in a fast-growth e-commerce environment. Requires strong automation mindset and experience in complex billing workflows.
Build and operate systems, processes, and data infrastructure for Rillet's revenue engine as Revenue Operations Manager. Own forecasting, Salesforce, commissions, CPQ, territory planning, lead routing, and GTM analytics; partner cross-functionally with Sales, Finance, and CS in a high-growth SaaS environment.
Lead GTM technology initiatives as Product Owner on the Revenue Technology team, partnering with CS, Support Ops, and RevOps to build AI-powered automations and agentic tooling that streamline post-sales customer lifecycle processes.
Own end-to-end Ads Trust & Safety workflows, designing scalable enforcement systems and partnering with Product, Policy, Engineering, and Legal to support safe monetization growth. Requires 5-8 years in monetization/T&S operations and experience with AI tooling and data-driven risk management.