Implementation Manager

What You’ll Do

• Own the plan of record for an enterprise deployment
• Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.
• Drive execution to timeline
• Anticipate long‑lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.
• Be the main client touchpoint
• Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.
• Orchestrate cross‑functional teams
• Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.
• Manage scope and change
• Capture requests, cluster themes, and route to the minimum viable path. Use off‑the‑shelf assets and sessions to avoid bespoke work where possible.
• Land enablement and adoption
• Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.
• Run executive cadence
• Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on‑track.
• Contribute to the playbook
• Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable.

Qualifications

3–6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.

Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings.

Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives.

Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.

Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments.

Preferred Backgrounds

Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross‑functional workstreams under tight timelines.

Background in forward‑deployed work with product or engineering teams.

Fluency with program tools like Notion, Google Workspace, and project/issue trackers.

Benefits

Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan.

Health & well-being: comprehensive medical, dental, & vision benefits.

Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking.

Grow together: Company wide orientation, learning & development opportunities, regular review cycles with 360 degree feedback.

Play together: quarterly budgets for team and company outings.

Generous time off: flexible paid time off, sick days, and 11 company holidays.

Baby bonding time: 12 weeks off for both birthing and non-birthing parents - fully paid.