Solutions Consultant

Responsibilities

Client Engagement

• Serve as a trusted technical advisor to strategic clients, from early-stage fintechs to enterprise partners.
• Lead discovery conversations to understand client goals, technical environments, and program requirements.
• Translate client needs into integration designs and implementation plans.
• Own client relationships through scoping, build, launch, and ongoing optimization.

Technical Solutions

• Develop expertise in APIs, card-issuing workflows, and platform capabilities.
• Guide clients through authorization flows, transaction processing, tokenization, and card-program configuration.
• Review client implementations and identify risks, gaps, and optimization opportunities.
• Provide technical leadership during escalations and complex problem-solving scenarios.

Cross-Functional Collaboration

• Partner with Account Executives on pre-sales activities and solution proposals.
• Work with Product and Engineering to surface client feedback and inform the roadmap.
• Collaborate with bank partners and compliance teams on regulatory and network requirements.
• Document solutions, build reusable frameworks, and mentor junior team members.

Requirements

• Experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or a similar customer-facing role implementing SaaS or technology solutions.
• 3–5 years of experience in fintech, especially payments, card issuance, or financial-services technology.
• Strong understanding of APIs and complex technical concepts, with the ability to explain them clearly to customers.
• Excellent written and verbal communication skills.
• Strong presentation skills with technical and non-technical audiences.
• Strong product sense, concept explanation, storytelling, and technical acumen.
• Ability to build relationships and collaborate effectively across functions and with external stakeholders.
• Experience in a startup or fast-paced, high-growth environment and comfort navigating ambiguity.

Compensation and Benefits

• Annual US on-target earnings range: $170,000–$225,000, including variable target compensation and annual base salary.
• Equity.
• Unlimited paid time off.
• 12 weeks of fully paid parental leave.
• Four-week fully paid sabbatical after five years.
• Work from anywhere in the world for four weeks each year.
• Health, vision, and dental insurance with HSA contribution match.
• 401(k) match.
• Voluntary life insurance and short- and long-term disability insurance.
• NYC-based employees work from the SoHo office three days per week, including Tuesdays and Thursdays as core days.
• Commuter benefit and catered lunch on Tuesdays and Thursdays for in-office employees.