Senior Customer Engineer, Hong Kong
Leads technical discovery, architecture design, demonstrations, and proofs of concept while serving as a continuous technical advisor through customer adoption, renewal, and expansion. Requires broad security, networking, cloud, AI, and scripting expertise plus bilingual English and Cantonese communication.
About the job
Responsibilities
- Technical validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
- Trusted advisory: Maintain deep technical relationships with stakeholders throughout onboarding, maturity, renewal, and expansion.
- Strategic alignment: Align customers’ evolving business goals with the product roadmap across the full customer lifecycle.
- Commercial accountability and expansion: Carry a variable quota tied to new business acquisition and/or account growth. Drive platform adoption, revenue retention, and strategic cross-sell and up-sell opportunities using product usage data. Lead technical QBRs for C-level executives.
- AI orchestration and workflow automation: Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements and desirable experience
- Customer-facing technical experience in solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics, business-value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including communication with C-suite stakeholders.
- Bilingual English and Cantonese communication skills.
- Hands-on experience with Cloudflare’s developer platform and AI ecosystem, particularly Workers AI and AI Gateway.
- Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.
Compensation
- Competitive base salary.
- Variable commission tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
Skills
Web Security, Networking, DNS, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, Workers Ai, Ai Gateway, Prompt Engineering, LLMs, RAG, Python, JavaScript, Api Connectors, Edge Computing
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