Customer Success Manager, Rokt Ads
Manages Japanese advertiser relationships for Rokt Ads by supporting campaign launches, optimization, performance analysis, and cross-functional execution. The role requires at least three years of relevant client-facing or digital advertising experience, strong data and organizational skills, and native Japanese with business-level English.
About the job
Responsibilities
- Support onboarding, launch, execution, and ongoing optimization of Rokt Ads campaigns for assigned clients, with increasing autonomy.
- Analyze campaign and portfolio data to identify irregularities, major trends, and actionable insights, and communicate findings clearly to internal and external stakeholders.
- Build confidence managing smaller accounts or discrete components of larger advertiser relationships, ensuring timely follow-through and strong operational execution.
- Learn and apply AI-enhanced tools, automation, and Rokt product insights to improve campaign efficiency, reporting quality, and customer outcomes.
- Partner effectively across Sales, Account Management, Ad Operations, Product, and other internal teams to solve problems quickly and adapt to changing business priorities.
Requirements
- 3+ years of experience in client success, account management, digital advertising, campaign management, performance marketing, or a related customer-facing role.
- Experience using data, spreadsheets, reporting tools, or ad platforms to monitor performance and generate insights.
- Strong organizational skills and the ability to operate effectively in fast-paced teams while balancing multiple priorities and meeting deadlines.
- A builder mindset with humility, curiosity, and accountability.
- Knowledge of digital advertising, ecommerce, campaign optimization, or customer performance metrics.
- Interest in using AI-driven tools to improve execution.
- Native-level Japanese and business-level English.
Nice to Have
- Experience with campaign management or marketing technology tools.
Compensation
- Total target compensation: ¥15,300,000–¥18,800,000 JPY per year, including base salary, commission, and equity.
- Fixed annual salary: ¥12,250,000–¥15,000,000 JPY.
- Target commission (STIP): ¥1,250,000–¥2,000,000 JPY.
- Equity: Initial grant of 1,200 RSUs vesting over four years.
Benefits
- Equity ownership for every employee.
- Enterprise access to AI tools including Claude, ChatGPT, Gemini, and Replit.
- Extra leave, including bonus annual leave and sabbatical leave.
- Continuous development opportunities and transparent career progression.
- Inclusive workplace and opportunities to work with leading ecommerce brands.
Skills
Digital Advertising, Ecommerce, Campaign Management, Performance Marketing, Data Analysis, Spreadsheets, Reporting Tools, Ad Platforms, Marketing Technology, Artificial Intelligence, Automation, Campaign Optimization, Account Management
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