Sales Strategy & Operations Lead, Agency Deal Ops
Owns the operational framework, workflows, pipeline, and systems requirements for Pinterest’s global agency deals program. The role requires 8+ years in agency deals or sales/revenue operations, CRM expertise, strong analytical skills, and cross-functional stakeholder leadership.
About the job
Responsibilities
- Develop and own workflows for Pinterest’s global commercial deals program with major media agencies.
- Define systems requirements for Agency Deals and support system deployment.
- Systematize tracking of deal value, benefits, and agency attribution.
- Improve operations by removing friction, increasing efficiency, and automating scalable processes.
- Partner with Sales, Agency Leads, Finance, Revenue and Accounting, and Legal to align program operations and dependencies.
- Manage the deal pipeline, approval flows, on-demand support, and exception cases in partnership with the Agency Deals team.
- Lead internal training on operational best practices.
- Partner with Sellers, Agency Leads, and agency buyers on requests to use Principal Trading value.
- Establish recurring feedback mechanisms and translate findings into insights and improvement opportunities.
- Build proficiency in Pinterest products and solutions.
- Evaluate industry trends, best practices, and emerging digital technologies to improve program content and competitiveness.
- Collaborate with the Global Agency Team to identify program needs and development opportunities.
- Partner with product development teams on business requirements documents and new functionality for Agency Deals, including Ads Manager.
Requirements
- 8+ years of experience in annual agency upfronts, deals, program management, sales operations, revenue operations, or sales support with agency customers.
- At least 4 years of hands-on experience with Salesforce or another CRM application, such as HubSpot.
- Bachelor’s or master’s degree in business administration, economics, finance, engineering, or a related field, or equivalent experience.
- Ability to understand operational needs, use data to identify trends, and develop effective solutions.
- Strong organization, time management, attention to detail, and operational and strategic focus.
- Excellent oral and written communication skills.
- Experience working with senior stakeholders and influencing cross-functional teams.
- Ability to navigate ambiguity, complexity, and high-volume or contradictory information.
- Builder mindset with the ability to identify problems independently and pursue solutions.
- Ability to plan and prioritize multiple projects with diverse objectives and needs.
Nice to Have
- Digital media advertising industry experience.
- Understanding of sales and digital advertising platforms.
- Innovative and critical-thinking approach, with willingness to challenge the status quo.
Compensation and Benefits
- Base salary: $132,298–$272,377 USD.
- Eligible for equity.
- Final salary may depend on location, travel, relevant experience, skills, and expertise.
- This position is not eligible for relocation assistance.
- Requires in-office collaboration 1–2 times per month and residence within commuting distance of the New York or San Francisco office.
Skills
Salesforce, HubSpot, CRM, Ads Manager, Digital Advertising Platforms, Revenue Operations, Sales Operations, Program Management, Data Analysis, Workflow Automation, Business Requirements Documents
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