Director of Payments Operations

Key Responsibilities

• Lead the end-to-end operational quality of booking ingestion, commission tracking, quality assurance, and advisor payout execution, continuously improving accuracy, timeliness, and operational consistency.
• Identify, prioritize, and implement process improvements and automation opportunities that reduce manual effort, eliminate recurring exceptions, and improve the advisor experience.
• Own the operational partnership with Finance, including establishing clear escalation paths for supplier disputes, invoice corrections, and compliance matters while ensuring seamless collaboration across teams.
• Partner closely with Product and Engineering to define operational requirements for advisor-facing earnings and payout tools, advocate for scalable solutions, and surface operational issues that require technical investment.
• Represent Payment Operations in cross-functional planning, ensuring priorities are aligned across Product Operations, Finance, Product, Engineering, and the broader business.
• Lead, coach, and develop a high-performing team across headquarters and the Philippines, fostering strong collaboration, consistent execution, and clear accountability across the organization.
• Establish and monitor key operational metrics across bookings and payouts, building reporting frameworks that provide leadership with visibility into performance, accuracy, timeliness, and exception trends.
• Analyze operational data to identify root causes, recommend improvements, and drive informed decision-making across the business.

Requirements

• 8 to 12 years of experience in operations, preferably within a marketplace, fintech, payments, travel, or other high-growth technology environment. Experience in consulting or investment banking is valuable but hands-on operational leadership is the priority.
• Demonstrated success balancing strategic thinking with hands-on execution while driving operational excellence and end-to-end ownership of outcomes.
• Experience leading complex cross-functional initiatives and influencing partners across Finance, Product, Engineering, and Operations.
• Strong analytical capabilities with experience defining KPIs, building operational reporting, and using data to drive decisions and continuous improvement.
• Excellent written and verbal communication skills, with the ability to communicate effectively across a wide range of audiences, from frontline operations teams to executive leadership.
• Strong judgment and the ability to make thoughtful decisions in fast-moving, ambiguous environments while knowing when to escalate risk.
• Experience managing and developing high-performing teams with a strong focus on coaching, accountability, and operational excellence.

Strongly Preferred

• Experience within a marketplace, fintech, payments, or travel business.
• Experience leading distributed teams, including operations teams based in the Philippines.
• Familiarity with financial operations systems and a demonstrated ability to partner effectively with Engineering on operational tooling and system improvements.
• Curiosity about emerging AI technologies and experience incorporating AI tools into day-to-day operational workflows to improve efficiency and scale.

Compensation & Benefits

• Base compensation indicative range of $185K–$210K + equity.
• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options