Growth - Retailers
Owns portfolio of top retailers to drive GMV growth through relationship building, proactive outreach, product adoption, and AI-powered operations. Collaborates with leadership to surface insights and inform strategy in food/beverage marketplace.
About the job
Responsibilities
- Own a portfolio of top retailers, including multi-location accounts, with clear GMV and growth targets
- Drive repeat ordering and increased spend through proactive outreach, recommendations, and strategic account planning
- Build strong, authentic relationships with buyers via email, text, and calls - becoming a trusted partner in their purchasing decisions
- Use AI to eliminate the operational work: order follow-ups, delivery communication, invoicing, and performance tracking
- Surface insights from retailer conversations to inform product, engineering, growth initiatives, and company strategy
Success Metrics
- Increasing spend across your portfolio (your primary KPI)
- Your accounts consistently adopt key product features
- You maintain high-quality, consistent communication with retailers
- You have deep understanding of your retailers' businesses, purchasing behavior, and workflows
- You use AI agents to eliminate manual operations, unlocking speed and insights
Requirements
Must haves:
- Strong work ethic – we move fast and work hard (9-9 Monday through Thursday, and later nights + weekends when needed to hit ambitious goals)
- Bias for action - you move quickly, experiment thoughtfully, and make decisions with impact in mind
- Ownership mentality - you take full ownership of results and hold a high bar for quality in everything you do
- Team player - you play for the front of the jersey
Bonus Points:
- Experience in account management, customer success, sales, or a similar client-facing role
- You've sold to grocery or other retail businesses
- You've worked at a startup or marketplace
Compensation & Benefits
- $90k - $150k
- 0.01% - 0.2% equity in Airgoods
- Medical, dental, and vision insurance
- Unlimited PTO + two team offsites per year
- Expensed dinner in the office Monday - Thursday
- $400 / month wellness stipend
- Commuter benefits
Skills
Account Management, Customer Success, Sales, AI Agents, CRM, Strategic Planning, Proactive Outreach, Product Adoption, Grocery Industry, Retail Sales, Startup Experience, Marketplace Operations, Relationship Building, Performance Tracking, Client Communication
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