Leads strategic relationships with high-value housing clients, guiding AI implementation, driving adoption, and optimizing workflows for business transformation. Requires 5+ years in real estate asset management or tech consulting, with strong analytical and executive skills.
160k – 195k/yr
On-site5+ YOECustomer Success
About the role
Key Responsibilities
Guide clients through implementation, aligning on business goals and ensuring quick time-to-value
Help customers reimagine workflows and decision-making by embedding AI into their daily operations
Own a portfolio of high-value and complex accounts, identifying opportunities to deepen adoption and deliver measurable ROI
Design repeatable strategies to support product rollout and long-term success across customer types
Lead data-driven conversations that tie AI performance to client KPIs and long-term objectives
Support clients through change management, helping teams embrace AI and integrate it into core processes
Provide structured feedback to Product, Engineering, and Operations to continuously improve the platform
Requirements
5+ years of experience in asset management (real estate preferred), consulting or client strategy within a tech or startup environment
Strong executive presence and the ability to advise clients on business transformation initiatives
Analytical mindset with a knack for turning insights into strategic recommendations
Excited by emerging technology and passionate about the real-world impact of AI
Comfortable with ambiguity and eager to build playbooks and processes from scratch
Must thrive in working in a fast-paced environment
Ability to prioritize effectively and get things done
Willingness to work in person at our office 4-5 days a week
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
160k – 200k/yr
Remote5+ YOECustomer Success
Law Schools Founding CSM
HarveyNew York, NY
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
160k – 185k/yr
Hybrid5+ YOECustomer Success
Law Schools Founding CSM
HarveySan Francisco, CA +2
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
160k – 185k/yr
Hybrid5+ YOECustomer Success
Enterprise Customer Success Manager
HarveyNew York, NY
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
160k – 185k/yr
Hybrid5+ YOECustomer Success
Technical Account Manager
MetriportSan Francisco, CA
As a Technical Account Manager, you will be the technical bridge between customers and the product, ensuring maximum value extraction and driving expansion. This role requires an expert relationship manager with strong technical fluency and problem-solving skills.