Mid-Market Implementation Specialist - Americas

Responsibilities

• Manage and execute end-to-end implementations of Ashby’s solution for mid-market and smaller enterprise customers.
• Manage approximately 15 active implementations simultaneously, each lasting 4–8 weeks.
• Develop and execute implementation plans that deliver a positive customer experience and expedited time to value.
• Define scope, align stakeholders, communicate project plans, and deliver against agreed expectations.
• Maintain customer engagement and communication throughout implementation.
• Guide customers through change management and adoption of new systems and processes.
• Advise customers on software usage best practices to maximize value.
• Identify thematic customer opportunities and improve implementation processes.
• Collaborate with Customer Success, Sales, Product, Engineering, and Operations.
• Use metrics and analytics to inform decisions and measure success.
• Travel as needed.

Requirements

• Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments.
• Experience with complex, multi-module SaaS systems.
• Understanding of shared configuration and data models.
• Comfort with analytics, conditional logic, and relational data.
• Strong customer relationship, communication, listening, coaching, and problem-solving skills.
• Ability to work effectively in a remote-first environment.
• Technical proficiency and attention to detail.
• Adaptability in a fast-paced, evolving environment.

Nice-to-Haves

• Experience with Ashby.

Benefits and Compensation

• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO; four weeks per year is recommended.
• Twelve weeks of fully paid family leave in the US.
• Equipment, software, and office furniture budget.
• $100/month education budget; more expensive items such as conferences covered with manager approval.