Procurement Product Activation Specialist

What You'll Do

• Own procurement implementation for upper Mid-Market accounts from close-won through go-live
• Partner with CFOs, finance ops, IT, and legal stakeholders to map existing procurement workflows and design their future-state on Ramp through a change management process
• When procurement and Bill Pay are both part of the deal, cover both — procurement is the priority, but you carry Bill Pay activation when it's bundled
• Provide structured product feedback to Ramp's Engineering and Product teams based on what you see across implementations — this is a core part of the role
• Partner with AEs and AMs when procurement configuration questions come up pre-close or during expansion

What You Bring

• Real procurement depth: you've lived inside procure-to-pay — whether at a company managing purchasing or at a platform like Coupa, Zip, Procurify, Stampli, or Ivalua. PO creation, approval routing, invoice matching, and ERP sync aren't concepts you read about; they're things you've configured or managed.
• Customer-facing confidence: you run structured discovery, manage calls with multiple decision-makers, and can guide a Controller or AP Manager through a configuration decision without losing their trust
• Strong follow-through: multiple implementations running at once, nothing falls through, customers don't have to chase you
• Moves fast independently: Ramp's product ships constantly. You don't wait for someone to brief you on a new feature — you find it, figure it out, and update your approach.
• Sharp product instincts: you can tell the difference between a user error, a training gap, and a real product limitation — and you say so directly to Engineering and Product, not just "the customer asked for X."

Nice to Have

• Experience at a procurement software company in an implementation, solutions, or customer success role
• Familiarity with NetSuite, QuickBooks, or other ERP systems and how they integrate with procurement tools
• Consulting background or experience at a company where structured discovery was a core skill. You know how to lead a call and leave with clear requirements

What Success Looks Like

• You're carrying 50–60 active implementations per quarter and customers are hitting go-live on schedule
• Your CSM counterparts know what you're working on and why — handoffs are clean, nothing falls through the cracks between implementation and ongoing success
• You've built or meaningfully improved at least one internal process — a playbook, a feedback loop with Product, a configuration template — that the team uses after you

Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage (US)
• 401(k) with employer match
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks
• Relocation support to NYC or SF