Solutions Engineer, Pre-Sales

Responsibilities

• Deliver exceptional pre-sales customer experience by providing technical expertise, outlining value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how OpenAI APIs and ChatGPT meet business needs through demos, use case scoping, architecture recommendations, and technical advisory.
• Create and maintain documentation, guides, and FAQs for common pre-sales questions.
• Develop and nurture customer relationships during evaluation, validation, and purchasing.
• Foster customer advocacy by gathering feedback, identifying themes, and incorporating into product planning.
• Serve as first line of defense for security and compliance questions, guiding to resources and escalating as needed.

Requirements

• 3+ years in technical pre-sales or similar role, managing C-level relationships with complex global organizations.
• Thorough understanding of IT security principles and B2B SaaS customer requirements, with experience in security/compliance support.
• Foundational training in programming languages like Python or JavaScript.
• Delivered prototypes of Generative AI/traditional ML solutions; knowledge of network/cloud architecture.
• Effective presenter and communicator for business and technical topics to all audiences.
• Own problems end-to-end, eager to learn, humble, team-oriented.