Learning Operations Manager

Responsibilities

Own Learning Operations and Program Delivery

• Manage the operational execution of customer and partner education programs at scale.
• Design and improve workflows that reduce manual effort and increase program efficiency.
• Automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.
• Evaluate emerging AI tools that improve learner support, program administration, and operational scalability.
• Develop repeatable systems that allow education programs to grow without linear increases in administrative effort.

Drive Certification and Ecosystem Growth

• Support the growth and adoption of customer and partner certification programs.
• Help develop certification pathways from foundational to advanced expertise.
• Partner with stakeholders to improve awareness, participation, and completion rates.
• Support train-the-trainer initiatives that expand education delivery capacity.
• Contribute to the broader implementation talent ecosystem through scalable education programs.
• Use AI-assisted engagement strategies and predictive insights to improve learner activation, certification completion, learner progression, and program participation.

Own Learning Technology and Systems

• Serve as the primary administrator for the LMS and supporting learning technologies.
• Design scalable learning operations combining platform capabilities, workflow automation, and AI-driven processes.
• Build and maintain automations for enrollment, reporting, certifications, learner support, and content operations.
• Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows.
• Evaluate and implement AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement.
• Maintain governance, data quality, security, and platform integrity.

Measure, Analyze, and Improve

• Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness.
• Develop dashboards with actionable insights for Customer Education, Partner Enablement, and Customer Experience stakeholders.
• Leverage predictive and behavioral data to improve learner journeys and certification outcomes.
• Identify opportunities where automation and AI can improve operational performance and learner experience.

Requirements and Qualifications

• 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields.
• Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions.
• Proven ability to manage cross-functional programs and operational workflows.
• Experience supporting customer education, partner education, enablement, certification, or talent development initiatives.
• Strong analytical skills and ability to use data to improve adoption, engagement, and program outcomes.
• Ability to balance strategic program goals with operational execution.
• Excellent stakeholder management and cross-functional collaboration skills.
• Fluent English.
• Experience in a high-growth SaaS environment preferred.

Nice to Have

• Experience with workflow automation platforms, AI copilots, or no-code automation tools.
• Demonstrated experience using AI, automation, or workflow orchestration tools to improve operational efficiency.
• Curiosity about emerging AI technologies and their application to learning, enablement, and program operations.
• Ability to redesign manual processes into scalable, automated workflows.
• Comfort experimenting with new technologies and incorporating them into daily operations.

Compensation and Benefits

• Competitive package.
• Stock options.
• Bike2work scheme.
• Trust and flexible working hours.
• Annual company offsite.
• High-end equipment, based on stock and availability.
• Remote-friendly environment.