Site Ops Lead

Responsibilities

• Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement.
• Oversee the installation, maintenance, and troubleshooting of server and network infrastructure.
• Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning.
• Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols.
• Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes.
• Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting.
• Manage data center operations tickets via Jira, ensuring timely resolution and documentation.
• Collaborate with cross-functional teams to design and implement network layouts and solutions.
• Lead initiatives to improve operational efficiency and reduce downtime.
• Provide on-call support and respond to critical events as needed.

Requirements

• High school diploma or equivalency certificate.
• 6+ years of experience working with server, storage, compute, and network hardware.
• 6+ years of experience troubleshooting and repairing servers and networking infrastructure.
• 5+ years of experience in inventory management, including ordering, receiving, and shipping server and network equipment.
• Proven leadership experience in a data center or technical operations environment.
• Ability to lift up to 35 lbs. unassisted.
• Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear.
• Comfortable working in an environment requiring exposure to noise.
• Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required.

Nice-to-Haves

• Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, user permission configuration, and package installation.
• Experience with Python, Bash or other scripting languages.
• Experience leading data center infrastructure projects.
• Familiarity with structured cabling (copper/fiber) and power and cooling concepts inside the data center.
• Excellent prioritization and time management skills.
• Ability to work in a fast-paced environment and maintain attention to detail.