Site Ops Lead
Lead and mentor data center technicians while overseeing server and network infrastructure operations, maintenance, and troubleshooting to optimize MTTD and MTTR. Requires 6+ years hands-on hardware experience plus proven leadership in a data center environment.
About the job
Responsibilities
- Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement.
- Oversee the installation, maintenance, and troubleshooting of server and network infrastructure.
- Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning.
- Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols.
- Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes.
- Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting.
- Manage data center operations tickets via Jira, ensuring timely resolution and documentation.
- Collaborate with cross-functional teams to design and implement network layouts and solutions.
- Lead initiatives to improve operational efficiency and reduce downtime.
- Provide on-call support and respond to critical events as needed.
Requirements
- High school diploma or equivalency certificate.
- 6+ years of experience working with server, storage, compute, and network hardware.
- 6+ years of experience troubleshooting and repairing servers and networking infrastructure.
- 5+ years of experience in inventory management, including ordering, receiving, and shipping server and network equipment.
- Proven leadership experience in a data center or technical operations environment.
- Ability to lift up to 35 lbs. unassisted.
- Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear.
- Comfortable working in an environment requiring exposure to noise.
- Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required.
Nice-to-Haves
- Strong Linux skills, including navigating system directories, manipulating files in the Linux shell, user permission configuration, and package installation.
- Experience with Python, Bash or other scripting languages.
- Experience leading data center infrastructure projects.
- Familiarity with structured cabling (copper/fiber) and power and cooling concepts inside the data center.
- Excellent prioritization and time management skills.
- Ability to work in a fast-paced environment and maintain attention to detail.
Skills
Linux, Python, Bash, Jira, Server Hardware, Network Hardware, Inventory Management, Structured Cabling, Data Center Operations, Scripting
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